Multi-Site Senior Maintenance Technician

Who We Are

SNS Management is the fifth-largest apartment owner in Greater Cincinnati, with a portfolio of approximately 2,000 apartment homes. While we operate at scale, we remain deeply committed to delivering an exceptional resident experience rooted in stability, respect, convenience, and belonging.

Our mission is to create more than housing; we provide the true feeling of home. That means fostering positive living experiences, meaningful community connections, and an environment where residents feel valued every day.

What You'll Be Doing

Supporting multiple portfolios within the region
Assisting with complex maintenance issues
Helping maintain KPI performance
Filling staffing gaps (including Supervisors)
Supporting operational consistency
Helping reduce backlog and workload imbalance

What Success Looks Like

Maintenance technicians are confident, productive, and capable of handling most service requests independently
Resident work orders are completed quickly and professionally with minimal backlog
Work orders are documented clearly with proper notes, photos, and repair details
The maintenance team consistently meets performance metrics for work order completion and service quality
Residents experience timely repairs and positive interactions with the maintenance team
Manage maintenance materials and supply purchases responsibly, ensuring all expenses follow company purchasing guidelines and remain within approved maintenance budgets

This Role Is a Strong Fit If You

Enjoy developing maintenance technicians while still being hands-on when needed
Take pride in maintaining safe, well-functioning apartment communities
Have strong troubleshooting skills across multiple trades
Are organized, detail-oriented, and comfortable using technology to manage work orders and communication
Value accountability, teamwork, and delivering excellent service to residents
Are adaptable and open to improving processes and learning new tools or systems

Required Qualifications

3–5 years of leadership experience in multifamily maintenance
Previous experience working in apartment or multifamily property maintenance
Strong knowledge of residential maintenance trades including plumbing, electrical, drywall, carpentry, and HVAC troubleshooting
Ability to diagnose and repair a wide range of maintenance issues across apartment communities
Comfort using mobile devices and software systems to manage work orders and communication
Valid driver's license with a clean driving record and ability to operate company vehicles
Strong communication and leadership skills
EPA certification
Ability to prioritize multiple service requests and support technicians effectively

Preferred Qualifications

Experience using property management or maintenance management software such as AppFolio
Experience using workforce management or timekeeping platforms such as Paycor
OSHA 10 and CPO certifications
Experience managing maintenance operations across multiple apartment communities or portfolios
Previous experience training or mentoring maintenance technicians

Tools, Equipment & Company Vehicle

SNS Maintenance Technicians are equipped with the resources they need to succeed in the field. They are provided with an SNS company van that functions as a fully stocked mobile shop, allowing them to efficiently support their teams and respond to maintenance needs across the portfolio.

Each vehicle is equipped with the tools and equipment necessary to perform maintenance work, eliminating the need for employees to purchase or supply their own tools.

Maintenance Technicians are issued a company credit card for approved maintenance materials and supplies, allowing them to quickly obtain the resources needed to support their team and maintain property operations. All purchases must follow company purchasing guidelines and budget controls, ensuring responsible spending and proper documentation of materials and expenses.

Work Environment, Travel & Physical Requirements

Onsite role supporting multiple apartment communities within the Greater Cincinnati area
Local travel between properties during business hours required
Ability to sit or stand for extended periods
Use computer and mobile devices throughout the workday
Ability to lift or move materials and equipment up to approximately 75 pounds
Participation in an on-call rotation to support emergency maintenance needs (as needed)

Compensation & Benefits

Company-provided SNS maintenance vehicle equipped with tools and equipment
Company credit card for approved materials, supplies, equipment purchases, and team-related expenses, with clear purchasing guidelines and budget controls
Paid Time Off (80 hours)
Paid Sick Days (40 hours
Paid Holidays
Health, dental, and vision insurance
401(k) with company match
Company-paid short-term disability
Employee rental discounts and employee referral incentives
Paid training and onboarding
Dream Vacation Benefit after 5 years of service
Long-term growth opportunities within a stable, expanding organization

Schedule

Full-time, Monday–Friday
Occasional on-call rotation
Standard business hours

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SNS Management

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Multi-Site Senior Maintenance Technician