Description:

Job Summary

Rock City Enterprises is always looking for enthusiastic, service-focused individuals to join our team and help create unforgettable experiences for our guests. Front-Line Partners play a vital role in daily operations across a variety of teams, including Admissions, Guest Relations, Retail, Food & Beverage, Attractions, Operations, Hospitality, and Special Events.

This position is responsible for delivering exceptional guest service, supporting daily operational needs, and contributing to a positive, team-oriented environment. Front-Line Partners help create welcoming, safe, and memorable experiences while representing Rock City Enterprises’ mission and Culture of Excellence.

Under the direction of team leadership, Front-Line Partners perform a variety of responsibilities based on operational needs, assigned location, and individual strengths.

This role supports Rock City Enterprises’ mission:

“To enrich lives through Wonder and Connection.”

Essential Duties & Responsibilities

Guest Service & Culture

Deliver excellent guest service to internal and external customers in alignment with Rock City Enterprises’ mission, culture, and values.
Model professional, friendly, and respectful interactions with guests and partners at all times.
Create welcoming and memorable experiences for guests through positive engagement and service.
Support Rock City Enterprises’ Culture of Excellence through teamwork, communication, and accountability.

Operations & Team Support

Support daily operations within the assigned team or location.
Perform assigned tasks efficiently while maintaining quality and safety standards.
Assist guests by answering questions, providing directions, and resolving concerns professionally.
Work collaboratively with team members and leadership to ensure operational success.
Maintain clean, organized, and guest-ready work areas.
Follow company policies, procedures, and safety standards consistently.
Support opening, closing, and special event operations as assigned.
Perform other duties as assigned by management.

Potential Areas of Assignment

Front-Line Partners may work in one or more of the following areas based on business needs and experience:

Admissions (Ticketing)
Guest Relations
Retail & Merchandise
Food & Beverage
Attractions Operations
Hospitality & Lodging
Event Support
Wayfinding & Tour Guide
Seasonal Attractions & Entertainment Support

Requirements:

Qualifications

Education & Experience

Previous guest service, hospitality, retail, food service, tourism, or customer service experience preferred but not required.
Equivalent combinations of education and experience will be considered.
Willingness to learn through hands-on training required.

Knowledge & Skills

Friendly, outgoing, and professional demeanor.
Strong communication and interpersonal skills.
Ability to work effectively in a fast-paced, team-oriented environment.
Ability to follow directions and adapt to changing operational needs.
Strong commitment to guest service and teamwork.
Basic math and cash-handling skills may be required depending on the assignment.

Availability & Work Requirements

Flexible availability, including nights, weekends, holidays, and special events as needed.
Ability to work indoors and outdoors in varying weather conditions, depending on the assigned area.

Physical Demands & Work Environment

Regular use of hands and fingers.
Frequent standing, walking, stooping, kneeling, or crouching.
Ability to lift and/or move up to 25 pounds.
Ability to remain on feet for extended periods.
Ability to work in high-guest-volume environments.

Company Mission & Core Values

Mission: To enrich lives through wonder and connection.

Core Values: Courage | Care | Wonder | Excellence

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Rock City Enterprises Frontline Partner