Why work at Saxco?

We are a dynamic, inclusive, and fun team with a passion for excellence in the packaging industry. We have a supportive and collaborative environment where your ideas and creativity are valued, and innovation and continuous improvement. You will be empowered and encouraged to achieve your full potential. The company also values well-being of our team members, embracing flexibility to accommodate personal needs and maintain a healthy lifestyle. At Saxco, community matters because it unites us, gives us purpose and provides an opportunity to drive change. Through involvement and contribution, we are committed to supporting, serving, strengthening, and sustaining the communities where we live and work.

Come join this exceptional team and build a meaningful and rewarding career!

Additional information about Saxco International, LLC can be found at https://www.Saxco.com/why-saxco/community-matters/

As a Sr Customer Service Representative, you are passionate about providing an exceptional experience for our customers. You will be primarily responsible for providing superior service in a dynamic and evolving work environment. Reporting to the Customer Success Manager you will be responsible for the organizations strategic accounts assigned to you by providing the best possible experience for the customer and by working with the internal functions to deliver on time and in full.

Responsibilities:

Be the primary contact for your customer’s account, transactional, and procedural queries.

Provide the highest level of customer service and professionalism as a representative of Saxco within our strategic accountsPartner with our strategic accounts and account managers to provide exceptional service and timely information on all customer queriesResolve customer requests that you are accountable for and interface with other parts of the organization, as neededMaintain a high level of professionalism with clients and work to establish a positive rapport with internal and external stakeholdersMaintain up to date knowledge on Saxco products, services, policies, and procedures to provide accurate and complete information to both internal and external customersIndependently make decisions on behalf of the customer, with impact ot our business, and communicate those decisions effectivelyBe the Liaison between sales and Saxco in all matters pertaining to your customer accountsActively participate in building a supportive team environment that fosters positivity and engagement

Your Qualifications

Post-secondary education preferably A passion for delivering great customer service and desire to be part of a team that succeeds and be willing to do your part to ensure that successPossess significant experience and knowledge in Saxco systems, products and internal processes; with the ability to make decisions in the best interest of the Company on an independent and regular basis3 to 5 years' experience in a customer success role, in a fast-paced distribution environment preferably within the agricultural, food service or packaging industriesLiaison between customer and Saxco in development of forecasts and strategic vision for inventory recommendations and just-in-time deliveriesExecute to terms of contracts and communicate internally contractual requirements for your accountsProficiency, both written and verbal English is a requirementExcellent communication skills, listening and written skills combined with a genuine desire to serve the customerAbility to accurately maintain orders and delivery schedulesBe a self-starter that leverages opportunities to improve your skills and capabilities that you can utilize to build your personal brandYou can easily navigate between different computer applications and multi-task, while having a great conversation with customersYou can problem solve and work well under pressureBe part of various continuous improvement teams and provide input to Saxco process as well as customer needs

Compensation details: 60000-75000 Yearly Salary

PId9d7e0711900-37437-39737277

Saxco International

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