Customer Experience Coordinator

Position Summary

Assist the location in ensuring positive customer experiences. This will be accomplished by professional and courteous phone answering, greeting customers when they come in, and guiding them to the department for support, as well as maintaining the showroom floor to ensure clean and professional appearance.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Answering phones, greeting customers, guiding customers to proper department
Cleaning and maintaining showroom appearance and layout, including product brochures
Updating and maintaining customer records and accounts in dealer business system
Assisting with event planning and management when necessary
Managing and maintaining store office supplies, assisting in maintaining store contract services such as cleaning, printer and trash service
Process customer payments in dealer business system when needed
Other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

Exceptional written and verbal communication skills
Extremely detail oriented and organized
Ability to maintain confidential information
Some Saturdays and occasional overtime as needed

Scheduling requirements

Work hours can be between 7:30 am to 5:30 pm
Minimum of 5 days and 40 hours per week, unless time off is approved
Overtime and Saturdays will be required

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Must be able to lift up to 20 pounds
Sitting or standing for extended periods of time
Navigating stairs and inclines
Travel between S&H locations
Traverse on rock, gravel or uneven ground
Exposure to outside elements occasionally

Data entry
Must be able to pass pre-employment drug screen, MVR and background check. Come join the S&H Team today! Apply online or call Marti Davis @ 417-232-6501.

PIa465ce4a566c-37437-40770658

S&H Farm Supply, Inc.

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Customer Experience Coordinator