📢Dear Candidates,

RPS Real Property Solutions is excited to announce an opening for the position of Appraiser Success Specialist - Bilingual. We are seeking a dedicated and detail-oriented professional to join our team and contribute to our mission of delivering innovative and effective residential real estate solutions.

About RPS Real Property Solutions

RPS Real Property Solutions is a leading Canadian provider of outsourced real estate solutions including property valuations, business intelligence and mortgage-related services. We partner with financial institutions, mortgage professionals, real estate professionals, government agencies and economic research firms to help them make informed decisions with confidence.

Our expertise providing solutions for property valuations, data-driven risk management tools, market trending and insights, and consulting services over 25 years has established RPS as the strategic partner for real solutions to real property challenges.

We are dedicated to building on our strong legacy of operational excellence and fostering long-term relationships with our clients and partners, delivering the most innovative and effective residential real estate solutions in the market.

Our team is united by a shared set of values:

· We’re Client Obsessed

· We Love Innovation, But Worship Execution

· We Believe Simplicity Is Genius

· We Own What We Do

· We’re Guided by True North

· We Care Personally, Challenge Directly

Value & Overview of the Role

The objective of this role is to set up our Appraisers and Clients for success. You will achieve this through proactive order management, designed to reduce turnaround time, reduce unnecessary incoming calls, and enhance our Appraiser and Client experience. As an Appraiser Success Specialist, you are driven by collective success and are naturally personable, professional, and collaborative. You will work closely and build effective relationships with our Appraisal Firms and Appraisers to minimize the delays and expedite in-progress appraisal orders.

Accountabilities

Proactively managing the lifecycle of in-progress orders by working closely with Appraisal firms and Appraisers on:
Ensuring that Appraisers are setting up appointments and delivering the report back within established service level agreements
Obtaining all the necessary information Appraisers require to complete the order
Adding detailed portal notes on steps taken to expedite the order and keep clients informed
Developing and maintaining strong relationships with Appraisal firms and Appraisers, building RPS as a trusted brand
Completing the necessary amount of outbound calls to appraisers and lenders to obtain required information and documents
Always looking for opportunities to improve processes and your performance
Utilizing all available tools to do the work
Participating in any other Success Team supporting activities

Work Experience / Skills & Knowledge

Customer Obsessed – You understand our appraisers and clients, anticipate their needs and strive to exceed the customers’ expectations
Interpersonal Skills – You can develop and maintain positive relationships and facilitate constructive interactions
Active listening skills – You listen to the underlying message(s) and are open to feedback
Critical thinker – You determine client needs and the best course of action and think differently to creatively resolve challenges
Technology - knowledge of Microsoft Office suite (primarily Word, Outlook, and Excel)
Education / Experience – High School or College or University; minimum of 1 – 3 years customer service experience in a call centre environment an asset
Bilingual (written and verbal) in French and English is an asset

Education

High School or College or University; minimum of 1 – 3 years customer service experience in a call centre environment an asset

Other Information:

Work Status: Full-time role - 6 months contract
Reporting to: Manager - Appraiser Success Team
Location: Remote, Atlantic Region
Hours Worked: 40 hours per week, Flexibility schedule from 8am-8pm (EST) as shifts during the evening, weekend or public holidays may be required

Salary range:

The offered salary for this position is competitive and within the market range for similar roles in the industry.

RPS | Real Property Solutions Inc. is committed to attracting, hiring and promoting people based on their skills and abilities to do a job. We support equality of opportunity and culture diversity and are focused on hiring and retaining employees regardless of disability, age, ancestry, colour, race citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex and sexual orientation. Accommodations for job applicants with disabilities are available upon request during the recruitment process.

PI274301558

RPS Real Property Solutions

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Appraiser Success Specialist - Bilingual (6 months contract)