About Superior Industrial Supply

For over 60 years, Superior Industrial Supply, has been a trusted partner to contractors, manufacturers, and maintenance professionals throughout the Midwest. We provide high-quality products, reliable service, and innovative solutions that help customers build, repair, and maintain critical infrastructure.

Superior Industrial Supply is part of the Raycap Holdings family of brands, a growing leader in industrial distribution and supply chain solutions. As part of this network, we combine local expertise with the strength of a national organization to deliver exceptional value and service to our customers.

Location: 8525 Vulcan Street, St. Louis, MO 63111
Website: https://sisupply.com/

Position Overview

The Inside Sales & Customer Service Representative serves as the first point of contact for customers, handling product inquiries, order processing, and daily support. This role combines relationship management and technical product knowledge with the ability to provide solutions in fasteners, hydraulic hoses & fittings, abrasives, cutting tools, and safety products. The representative supports outside sales, strengthens customer loyalty, and contributes directly to sales growth by delivering exceptional service, accuracy, and responsiveness.

Key Responsibilities

Proactive first contact outbound calling to potential customers through established leads as well as market research
Provide outstanding customer service through phone, email, and in-person support
Manage and process orders, quotes, returns, and credits accurately in the ERP system
Assist customers in identifying the right product solutions, leveraging knowledge of fasteners, hydraulic hoses & fittings, abrasives, and safety gear
Support outside sales team with quoting, order follow-up, and customer communications
Collaborate with purchasing and operations teams to ensure timely product availability and delivery
Troubleshoot and resolve customer issues promptly and professionally
Develop product knowledge by engaging with suppliers, reviewing catalogs, and participating in internal training
Seek opportunities to upsell, cross-sell, and expand accounts
Build and maintain strong, long-term customer relationships

Qualifications & Experience

High school diploma or equivalent required; bachelor's degree preferred
2+ years of experience in inside sales, customer service, or industrial distribution
Product knowledge of fasteners, hydraulic hoses & fittings, and safety/MRO supplies is highly desirable
Excellent communication, interpersonal, and problem-solving skills
Strong organizational skills with attention to detail
Proficiency with Microsoft Office and ERP/CRM software; experience with Epicor/P21 is a plus
Ability to thrive in a fast-paced, team-oriented environment
Must successfully complete a background check, drug screening, and any other required pre-employment screenings

Work Schedule

This is a full-time, hourly position, typically Monday through Friday, 7:00 AM to 4:30 PM. Additional hours may be required based on business and customer needs. The position is non-exempt, and all overtime is compensated in accordance with applicable state and federal laws.

Work Environment & Physical Requirements

This position operates primarily in an office and warehouse support environment. The role regularly involves interaction with customers, vendors, and team members via phone, email, and in person. The employee is frequently required to sit, stand, walk, use hands to handle or operate office and warehouse equipment, and communicate effectively.

Benefits

The Company offers a comprehensive benefits package designed to support the health, financial security, and overall well-being of our employees. Eligible full-time employees enjoy:

Medical, dental, and vision insurance
Paid time off (PTO) and company-recognized holidays
401(k) retirement savings plan with company match
Company-paid basic life insurance and voluntary life insurance options
Employee Assistance Program (EAP) providing confidential counseling, legal, and financial resources
Opportunities for career growth and professional development

About Raycap Holdings LLC

Raycap Holdings builds resilient, high performing industrial brands through strategic acquisition, operational strength, and customer focused innovation. We serve manufacturing, construction, transportation, government, healthcare, energy, and utilities by delivering essential products and services that keep industries moving.

Family of brands includes:

Superior Industrial Supply: fasteners, hydraulic systems, tools, abrasives, electrical, and MRO products
Scout Specialties: industrial, mechanical, and electrical products supporting heavy industry and infrastructure
Summit Motor Products: electrical solutions for residential, commercial, and industrial applications
Mesa Fastener: industrial and construction fasteners and tools serving the western United States
Midwest Tool & Supply / Brown Machinery & Supply: an integrated industrial distributor providing tools, machinery, and supply solutions for fabrication, maintenance, and construction across the central United States

Equal Opportunity Employer

Superior Industrial Supply / Raycap Holdings, LLC is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to building a diverse and inclusive team that reflects the communities we serve.

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Raycap Holdings LLC

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Inside Sales & Customer Service Representative