GENERAL DESCRIPTION

A Potbelly Associate's job is to provide our customers an excellent experience by providing fast, friendly and accurate service and by delivering a quality and consistent product every time, in a clean and inviting environment. They are also to display the Potbelly Values at all times.

FOCUS

Essential

Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Potbelly recipe manual standards.
Provide fast, friendly, and accurate service to customers.
Comply with health and safety standards for food, cleanliness, and safety of the shop.
Maintain personal hygiene standards and follow Potbelly uniform standards.
Comply with shop security and safety standards.
Handle raw and finished waste according to established procedures.
Engage in friendly conversation with customers in line.
Act with a sense of urgency toward all customers in the shop.
Ability to discuss Potbelly history with others.

Other Key Functions

Restock food line, chips, and cooler.
Work multiple stations (load, dress, shakes, cash, prep, front) as directed by members of the Management Team.
Prepare meats, cheeses, bread, vegetables, and condiments for different sandwiches and salads.
Prepare shakes, cookies, soups and other food items.
If 18 or older, use and clean the automatic slicer & manual chicken slicer to prepare food items.
Clean and maintain all areas of the shop, including the dining room, service line, kitchen, and restrooms. This includes cleaning tables, floors, counters, walk-in cooler, food prep stations, restroom fixtures, washing dishes and taking out the trash.
Operate cash register: handle, balance and follow all cash handling procedures.
Effectively handle customer complaints/issues.
Take delivery/catering/pickup orders accurately over the phone.
Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
Other duties as assigned.

PHYSICAL FUNCTIONS

Ability to stand/walk a minimum of 5 hours or as needed.
Must be able to exert well-paced and frequent mobility for periods of up to 3 hours or as needed.
Must be able to work a flexible work schedule that could include a minimum of 2 shifts per week.
Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
Able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
Must be able to tolerate higher levels of noise from music, customers, and employee traffic.
Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish.

EXPERIENCE, EDUCATION AND BEHAVIORS

Must represent Potbelly Advantage and Our Values.
Must be at least 16 years of age
All hourly, non-managers are required per jurisdictional requirements to successfully complete a Food Handler course and exam. Failure to do so will result in termination of employment.
Must be friendly and customer service-oriented.
Strong verbal communication skills.
Must possess neat and clean hygiene.
Ability to handle a knife confidently.
Must be able to work in a fast-paced environment and have a sense of urgency.
Ability to work as a team-player.
Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.

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Potbelly Franchisee

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