CHOICE People Implementation Entity Project Manager

ABOUT US

POAH Communities is a mission-driven organization managing over 13,000 affordable housing apartments. As part of the Preservation of Affordable Housing, Inc. family, our team of 500+ professionals believes that quality housing management goes beyond providing safe, comfortable homes; it's about creating environments where residents can thrive. Our commitment to excellence in affordable housing management serves as a foundation for resident success and community empowerment.

See our employees in action and how you can contribute to the mission!

ABOUT THE ROLE

A Choice Neighborhood People Project leads resident-focused transformation under the HUD's Choice Neighborhood Initiative (CNI), implementing people plans for education, employment, health and stability in revitalized neighborhoods. This work drives the “People” pillar of CNI grants, coordinating services to help residents thrive amid housing and community revitalization. Managers align activities with HUD goals, using data tools for tracking outcomes like job placement and school success.

ABOUT YOUR IMPACT

Project manager key responsibilities include development and execution of People Plans, including resident engagement, service coordination, and partnerships with nonprofits for workforce, youth, health, and other programs. Monitor metrics via systems like Salesforce or other client information system, prepare HUD reports, and manage budgets/RFPs for service providers. And facilitate resident training, individual development plans, and community events while ensuring compliance and equity. The following is a full list of responsibilities:

• Identify and engage high-impact partners to meet program goals
• Lead and support sub-contractors and partners across sectors in program implementation.
• Build and maintain relationships with key organizations and service providers.
• Manage special projects as needed.
• Collaborate with the housing management team to address site-specific housing stability goals.
• Foster partnerships to boost neighborhood economic development.
• Develop and implement a neighborhood revitalization plan to support residents and enhance economic mobility.
• Develop and implement an Annual Plan aligned with program goals and vision, informed by needs assessments and evidence-based practices.
• Track and report outcomes, evaluating programs to meet objectives.
• Monitor data in the LEARN Performance Management System to document progress.
• Facilitate community building, leadership training, and capacity-building activities.
• Support sustainability planning, fundraising, and resource development, identifying partnerships and funding opportunities, and assisting with grant or project proposals.
• Manage project contracts and budgets and be accountable for expenditures to Director of Finance.
• Develop and present or publish internal and external reports to stakeholders and partners.
• Actively participate in CN Implementation program meetings and other meetings related to the project.
• Be available to occasionally work nights and/or weekends, and travel.
• Provides resources and knowledge for client to access capital, including loans for their financial goals that include access to housing, consumer products to build credit and reduce debt, and/or entrepreneurship.
• Provides consultation services in financial management and financial goals.
• Provides support in exploring resources to grow their wealth through entrepreneurship
• Hosts in person and virtual seminars for clients seeking resources for financial literacy, management and access to capital.
• Supports and promotes the development of the Culter client base.
• Build partnerships with community organizations, nonprofits, government agencies, and philanthropies to deliver programs.
• Engage residents directly, audit Individual and Household Development Plans, and represent the project in civic groups.
• Other administrative duties as assigned.

Administrative Leadership

• Provide day-to-day leadership in implementing resident-focused supportive services.
• Serve as the central coordinator between the POAH Communities Impact Team and the CSD case management team to ensure consistent, high-quality service delivery.
• Oversee and maintain all Salesforce data integrity, ensuring timely and accurate entries across partners.
• Lead tracking and compliance for HUD, CNI reporting systems and other third-party requirements.
• Prepare and submit quarterly and annual PEOPLE data; ensure accuracy, completeness, and clarity.
• Support continuous quality improvement (CQI) and help design systems that make services more efficient and resident-responsive.
• Work with staff to ensure performance measures in the four key areas of focus for HUD: (Income/employment, health and wellness, early child education and school-age education progression—are consistently met.
• Maintain thorough documentation, prepare administrative reports, and participate in required training and meetings.

Expanded Focus on Empathy & Resident Support

• Foster a welcoming, trauma-informed environment for residents and staff.
• Ensure administrative systems reflect respect, privacy, and the dignity of each resident's experience.
• Model active listening, patience, and resident-centered communication across all interactions.

Financial Stewardship

• Ensure full compliance with all funding requirements and HUD expectations.
• Partner with POAH's Finance Department to monitor budget expenditures and spending patterns each quarter.
• Track financial activities related to program operations, service partners, and leverage commitments.
• Maintain organized financial documentation to ensure transparency and accountability.

Program Development & Coordination
• Collaborate with Community Impact and Property Management teams to ensure residents receive wraparound support.
• Coordinate programs that advance goals across the four CHOICE People focus areas:

Income & Employment
Health & Wellness
Early Learning Education
School-Aged Education

• Support the POAHC CIT in partner relationship management—cultivating high-quality service delivery, assessing program fit, and ensuring responsiveness to resident needs.
• Develop and administer community feedback mechanisms with the Resident Advisory Council to ensure resident voice drives program development.
• Support relocation and housing stability processes, ensuring empathy-based communication and resident empowerment.
• Facilitate workshops, learning sessions, and community events that promote skill-building, confidence, and stability.
• Analyze program data to identify trends, opportunities, and strategies for achieving metric outcomes.
Emphasis on Community Building
• Promote a culture of collaboration, trust, and accessibility across all programs.
• Design engagement strategies that encourage participation from all residents, including those who may not traditionally seek services

Resident Relations & Engagement
• Provide leadership for the CHOICE Resident Advisory Council, ensuring clarity of roles, shared decision-making, and meaningful inclusion.
• Ensure completion of resident assessments and home visits by staff, with a focus on dignity and care.
• Offer or coordinate crisis intervention support as needed.
• Facilitate monthly case staffing meetings and help resolve complex resident situations with sensitivity.
Expanded Emphasis on Empathy
• Build relationships grounded in respect, trust, and cultural humility.
• Practice and promote trauma-informed, resident-centered engagement approaches.
• Adapt communication and support strategies to meet unique resident needs.

Staff Leadership & Support

• Collaborate with the CSD team in hiring, onboarding, and coaching case management staff.
• Provide formal and informal supervision to ensure high-quality, strengths-based service delivery.
• Ensure staff are trained and supported in evidence-based practices, including:

Motivational Interviewing
Trauma-Informed Care
Harm Reduction
Crisis Intervention
Housing First approaches

• Foster team cohesion, reflective practice, and a culture of empathy, accountability, and mutual support.

ABOUT YOU
Qualified candidates will ideally have:

• Bachelor's degree in social work, psychology, mental health, or related field preferred; OR a minimum of five years of progressive experience in supportive housing or related services.
• At least two years of experience in supportive housing or community-based service delivery.
• At least two years of supervisory or team leadership experience.
• Strong knowledge of community resources, local systems, and service networks.
• Ability to work flexible hours and participate in on-call service rotation.
• Valid Driver's License and proof of insurance required

• Exceptional organizational skills, attention to detail, and ability to manage complex layers of program activities.
• Strong critical thinking, analytical skills, and problem-solving abilities.
• Proficiency in Excel, Adobe, Microsoft Office Suite, and database systems; Salesforce preferred.
• Superior communication skills—verbal, written, and interpersonal—rooted in clarity, compassion, and active listening.
• Demonstrated commitment to empathy-driven service delivery and trauma-informed practice.
• Ability to multitask, prioritize under pressure, and maintain calm in fast-paced environments.
• Strong team orientation with the ability to collaborate across departments and external partners.
• Ability to travel throughout the community and participate in outreach activities.

BENEFITS AT POAH COMMUNITIES

POAH Communities prioritizes the wellbeing of you and your family by offering a comprehensive benefits package:

Health & Wellness: Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts
Financial: 401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching
Time Off: 15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.
Paid Leave: 12 weeks Parental Leave; Bereavement; Jury Duty; Voting
Incentives: Employee referral bonus, suggestion rewards, employee recognition programming
Professional development opportunities: tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications

Our salary structure is competitive and reflects individual experience. POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at www.poahcommunities.com/careers.

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CHOICE People Implementation Entity Project Manager