POSITION TITLE: Remote Care Team Manager

LOCATION: Maine, New Hampshire, Vermont

HOURS: Full Time (37.5 hours/wk), Salaried position

POSITION PURPOSE:

The Remote Care Team Manager is responsible for overseeing the daily operations of PPNNE’s virtual health center, ensuring high-quality care and seamless patient experience. This role provides leadership and support to administrative & clinical staff, fosters a positive work environment, and promotes accountability through clear expectations and adherence to organizational standards. The manager also monitors key performance metrics, identifies training needs, and engages in community outreach to strengthen partnerships and expand patient access to services. Candidates with Registered Nurse (RN) and/or Telehealth experience are encouraged to apply.

YOUR DAY- TO-DAY RESPONSIBILITIES:

Manages the day-to-day operations of the health center, participates in creating visit volume goals, monitors daily schedules, adjusts schedule to meet or exceed goals, and develops ongoing mitigation strategies, when necessary.
Understands, supports and communicates all PPNNE services offered, including birth control, STI testing, Gender Affirming Care and abortion care, using accurate and inclusive language.
Makes sure staff follow all policies, procedures, and regulations set by PPNNE, PPFA, and state and federal guidelines.
Provides clear and consistent expectations and establishes a just culture of accountability balanced with trust, respect, and support.
Provides respectful mentoring and coaching, to include supportive and constructive feedback, for all health center staff members during routine (at least monthly) check-ins to promote adherence to PPNNE standards, support professional development, promote job satisfaction, and maximize staff retention.

JOB PERKS:

Work with a group of dedicated professionals
Collaborative Work Environment – PPNNE upholds high workplace values and patient service standards, fostering respect, engagement, and teamwork to create the best experience for employees and patients alike.
Gain experience with a trusted leader in affordable, high quality, health care
Experience using the Electronic Medical Records program EPIC
Make a Difference! - Make a direct impact in your community by providing patients with access to high quality & essential health care services

COMPENSATION:

Pay Range - for this position is based on years of relevant work experience. Candidates with 3-5 years of experience can expect to earn between $65,000 - $70,000 per hour/year. As experience increases, so does the rate of pay, with candidates who have 7-8 or more years of direct experience earning up to $74,000 per hour/year.

BENEFITS:

Up to 3 weeks paid time off (increases with tenure) & up to 10 Paid Holidays
Paid Parental Leave

Medical, Dental & Vision Insurance
PPNNE Funded Health Reimbursement Account to cover portion of medical deductible costs
403b retirement account and 2% employer match eligibility
Employee Assistance Program (confidential counseling and resources)
Employee referral bonuses
Employer Paid Short Term Disability & Life Insurance

KNOWLEDGE, SKILLS AND ABILITIES:

Highschool diploma or equivalent required; bachelor's degree in health care, business administration, or health care science, Registered nurse and or Telehealth experience (preferred);
3-5 years of relevant healthcare practice and supervisory leadership experience (strongly preferred) and/or progressive leadership development with demonstrated leadership acumen;
Ability to work independently and exercises good judgement in escalating issues and concerns for timely evaluation/resolution of same;
Effective oral and written communication skills to include demonstrated ability to use de- escalation skills and techniques to diffuse complex situations;
Ability to travel within PPNNE affiliate for meetings and training or educational opportunities as requested.
Alignment with and ability to lead through the core values of PPNNE

WHY JOIN PPNNE?

Planned Parenthood of Northern New England (PPNNE) was founded on the belief that everyone has the fundamental right to make decisions about their bodies and reproductive futures free from harassment or fear. Working for Planned Parenthood is more than just a job. Joining Planned Parenthood means becoming part of a mission-driven movement, where your work will help make sexual and reproductive health care more accessible to all.

Interested applicants please submit a cover letter and resume by visiting our website athttps://jobs.lever.co/ppnne.

Planned Parenthood of Northern New England welcomes diversity & is an Equal Opportunity Employer

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Planned Parenthood of Northern New England

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Remote Care Team Manager