Description:

Answer the phone
- If a customer calls to schedule service, create and assign the service call
- If a customer needs to talk to a certain department, properly route the call
Schedule service calls through scheduling software
- Create new customer profiles
- Schedule return parts
Manage Designated Work Queues
Communicate and coordinate with technicians, manage tech routes etc.
Manage designated emails
Communicate properly with customers via phone call, emails, or various customer portals
Submit parts requests
Assist in various office related tasks

Requirements:

Applicant must be able to operate Windows 10 and up
Applicant must be able to work a phone system and correctly route calls
Applicant must be able to communicate professionally and effectively with customers and other employees.
Applicant must be able and willing to learn the company scheduling software.
Applicant must be able to take accurate notes and properly respond to customer messages.
Applicant must be able to work within normal company business hours
- Also must be able work an on call rotation
Applicant must be able to multitask on various situations
Applicant must have a background in dispatching

PI3d71701116ba-37437-39394735

OnDemand Restaurant Service LLC

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