Mspark is a pioneering data & marketing technology company that bridges the gap between targeted marketing and real-world impact. We specialize in creating seamless, omni-channel experiences for consumers. Our platform integrates cutting-edge digital advertising across display, video, CTV, Meta, Google and DOOH with sophisticated, data-driven direct mail campaigns. We help the world’s top brands create a cohesive customer journey that drives measurable results online and offline.

About the role

The Help Desk Technician is a member of the IT Help Desk supporting all Mspark employees at all facilities with Level 1 and Level 2 technical support within the ticketing system. Common technical support duties include answering telephones, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, managing hardware and company applications.

Location- onsite

Hours- Monday to Friday 8-5pm (some on call work)

What you'll do

•Serve as the first contact for customers who need technical assistance via the phone, email or in person.

•Troubleshoot, diagnose, and resolve technical hardware and/or software issues on PC, Mac and Mobile devices.

•Work as part of a team in a call center environment.

•Stay current with all technologies in use within the organization to provide direct support.

•Enter, track and resolved all technical issue using Mspark’s ticketing system.

•Ensures SLA’s are met for resolving end user issue reports.

•Supporting Office 365, Azure Cloud, Mobile Devices and other technologies in use within the company.

•Asset management and tracking.

•Computer imaging and new employee onboarding.

Qualifications

•4 Year/Bachelor’s Degree in Information Technology Discipline or significant work experience and proven competency in specialty areas is also acceptable.

•Experience troubleshooting and resolving issues with both Windows PC and Macintosh operating systems.

•PC Hardware and Software support.

•Experience resolving issues with IP networks and Remote Connectivity (RDS, VPN).

•Hand on experience resolving issues with Office 365 products including Outlook and Teams.

•Detail Oriented with Good Communication Skills.

•Ability to multitask activities and tasks.

The pay range for this role is:
55,000 - 65,000 USD per year(HELENA, AL - CORP)

Compensation details: 55000-65000 Yearly Salary

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Mspark

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IT Help Desk Technician