At Mindful Care, we believe people should not have to wait weeks or months to receive mental healthcare, and we are building a team committed to changing that. As the first urgent care model for mental health, Mindful Care provides same-day and next-day access to therapy, psychiatry, medication management, and supportive care. Our model was created to reduce barriers, shorten wait times, and help people receive compassionate care when they need it most. We support individuals navigating anxiety, depression, acute stress, life transitions, and long standing mental health challenges with timely, thoughtful care that meets people where they are.

Joining Mindful Care means becoming part of a mission-driven team that is reimagining what access to mental healthcare can look like. Whether you are providing direct patient care or supporting the operations behind it, your work helps people move closer to healing, stability, and a more fulfilling life. We are proud to offer a collaborative environment where team members can contribute to meaningful change, grow in their careers, and help shape a more accessible future for mental healthcare.

The Opportunity

The Patient Experience Representative III (PXR III) is responsible for scheduling, communications, and managing documentation while providing exceptional customer/patient service. This role requires a passion for helping others and to be able to support and advocate for the best possible patient service we can provide.

Responsibilities

Scheduling appointments for new and existing patients
Reviewing New Patient appointment requests and obtaining the required documentation for check in
Checking insurance eligibility and benefits
Managing in-person visit collections
Handling patient communications via email, text, and phone as needed
Addressing prescription (Rx) issues and requests
Preparing and sending appointment confirmation letters
Issuing work and school excuse letters
Processing incoming New Patient referrals
Coordinating emergency activations as needed
Supporting TMS services for in-person visits
Additional tasks assigned by management

Candidate Profile

High school diploma or equivalent required, college degree preferred
Previous experience in healthcare is preferred
Prior customer service experience, medical or mental health practices preferred
Excellent interpersonal skills and professional manner
Strong verbal and written communication skills
Ability to schedule appointments depending on the patient needs
Must be well organized and attentive to details
Must be able to multi-task and prioritize work in a fast-paced work environment
Must have strong computer proficiency
Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

Position Type & Schedule

Type: Regular Full-time
Schedule: 8:00am - 5:00pm M-F (in office)
Location: Hauppauge, NY

Compensation and Benefits

Competitive base salary of $20 per hour. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.
Opportunities for career growth and skill development.
Comprehensive benefits package including PTO, 8 holidays, employer contributions towards Health, Dental, and Vision Insurance and much more.
Company sponsored events around the world to bring us together, for example, Mindful Care Summer Fun activities and our annual Holiday Gala and Awards Ceremony

Why Join Mindful Care

At Mindful Care, we prioritize the well-being of our employees and offer a supportive environment that encourages professional growth and development. Join us in making a meaningful impact on the lives of our patients while enjoying a fulfilling career.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

The pay range for this role is:
20 - 22 USD per hour(Hauppauge)

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Mindful Care, Inc.

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