JOB SUMMARY

Under general supervision of the Assistant Vice President (AVP) of Finance, the Revenue Cycle Management Project Manager assists with the planning, coordination, implementation, and follow-up of projects that support Revenue Cycle operations across Memorial Healthcare. Project assignments are based on departmental and organizational needs and may include initiatives involving Patient Access, Patient Financial Services, Revenue Integrity, Denials Management, charge capture, billing, reimbursement optimization, and other revenue cycle functions. This position collaborates with Revenue Cycle leadership and interdisciplinary teams to support process improvement efforts, gather and analyze operational and financial data, monitor project progress, and assist with implementation activities that improve operational efficiency, financial performance, regulatory compliance, and the patient financial experience. Strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family-centered care.

PRIMARY JOB RESPONSIBILITIES

Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior.
Assists the Associate Vice President of Finance and Revenue Cycle leadership with projects and strategic initiatives as departmental and organizational needs arise.
Provides project support for initiatives involving Patient Access, Patient Financial Services, Revenue Integrity, Denials Management, charge capture, coding, billing, reimbursement optimization, payer requirements, and regulatory compliance.
Coordinates project activities by scheduling meetings, preparing agendas and meeting minutes, tracking action items, maintaining project documentation, and communicating project status updates.
Gathers, organizes, and analyzes operational, financial, and performance data to identify trends, support decision-making, and measure project outcomes.
Collaborates with interdisciplinary teams to identify workflow improvement opportunities and assist with implementation of process improvements that enhance operational efficiency and financial performance.
Assists with regulatory changes, and departmental initiatives affecting Revenue Cycle operations.
Supports departmental quality improvement initiatives, policy development, workflow standardization, staff education, and change management activities.

DEPARTMENTAL AND ADDITIONAL JOB RESPONSIBILITIES

Participates on committees, workgroups, and multidisciplinary teams representing Revenue Cycle and Finance.
Assists with audits, compliance reviews, performance improvement initiatives, and special projects.
Other duties as assigned.

JOB SPECIFICATIONS

EDUCATION

Associates or Bachelor's degree in Healthcare Administration, Business Administration, Finance, Health Information Management, Accounting, or a related field is strongly preferred.

EXPERIENCE

Five (5) years of experience in healthcare revenue cycle operations, healthcare finance, business operations, or project coordination.
Experience supporting operational or process improvement projects.

ESSENTIAL PHYSICAL ABILITIES/MOTOR SKILLS

Able to travel independently throughout all Memorial Healthcare facilities.
Small motor skills required for operating modern computer, office, and telephone equipment as utilized by Memorial Healthcare (MHC).
Ability to sit for extended periods while using a computer.
Ability to stand, walk, bend, reach, and occasionally lift up to 20 pounds.

ESSENTIAL TECHNICAL ABILITIES

Proficiency using modern office, computer and telephone equipmentas used by Memorial Healthcare.
Ability to utilize electronic health record systems, revenue cycle applications, reporting tools, and project tracking software.
Ability to prepare reports, analyze data, and present information in a clear and concise manner

ESSENTIAL MENTAL ABILITIES

Ability to adapt and maintain focus in fast paced, quickly changing or stressful situations.
Ability to read and interpret a variety of documents including, but not limited to policies, operating instructions, white papers, regulations, rules and laws.
Strong analytical, organizational, critical thinking, and problem-solving skills.
Ability to prioritize multiple assignments while meeting deadlines.
Ability to exercise sound judgment and maintain confidentiality.

ESSENTIAL SENSORY REQUIREMENTS

Able to see for the purpose of reading information received in formats including but not limited to paper, computer, reports, bulletins, updates, manuals.
Able to hear for work-related purposes.
Ability to communicate effectively verbally and in writing.
Ability to perform repetitive keyboarding and computer work for extended periods.

INTERPERSONAL SKILLS

Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication.
Required to remain calm when adversity is encountered.
Open, honest, and tactful communication skills.
Ability to work as a team member in all activities.
Positive, cooperative and motivated attitude.
Strong organizational, communication, and relationship-building skills.
Ability to facilitate meetings, coordinate activities among multiple stakeholders, and effectively manage competing priorities.
Demonstrated commitment to customer service, continuous improvement, and Memorial Healthcare's mission and values.

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Memorial Healthcare

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Revenue Cycle Management Project Manager