About Melon Local

Melon Local is a fast-growing digital marketing agency built on exceptional customer service, measurable results, and innovative technology. Today we support more than 1,500 small and mid-sized businesses across the country through paid search, paid social, lead generation, and proprietary internal systems that help our teams scale smarter and faster.

As our agency continues to expand into new markets, verticals, and service lines, technology plays a critical role in how we operate. We’re investing heavily in automation, internal tooling, AI-driven efficiencies, and scalable software infrastructure that empowers our teams and improves the client experience.

We believe in transparent leadership, shared success, and building an environment where talented people can grow quickly, contribute meaningfully, and take ownership of what they build.

Looking for candidates with a strong customer service background, specifically account management (ideal), but service industry or insurance experience are a major PLUS as well.

Melon Local is looking for an enthusiastic Client Success Manager who has a passion for building world-class relationships and delivering excellent results! If you’ve ever wanted to grow your career with the coolest marketing agencies out there, this is the place to be! This position will be working at the HQ in Las Vegas, where the rest of our awesome team works (though we are nationwide in scope). Melon is seeking an account-manager type of candidate that is professional, yet still likes to break out of the traditional box that most companies try to put people in. Our goal is to continue to be the most fun and inclusive agency that serves insurance agents and their businesses anywhere in the US.

Starting pay is based on previous digital advertising experience in a professional environment – former agency setting always preferred – starting at $50,000 - $60,000 base salary. CSMs can move up several levels of account management beyond the initial salary (all based on KPI targets), with each increased level offering a substantial increase in base pay + the usual bonuses and commission opportunities from upgrades, referrals, and exceptional customer service. Year-end performance bonuses are also available.

Each Client Success Manager is the lifeblood of Melon Local. You are the literal face of our agency to your roster of clients. We are an agency built on customer service so your role is paramount in maintaining and enhancing our reputation.

You are responsible for scheduling calls with each of your clients at least one time per month. During these calls you review budgets, KPIs and overall results. You are expected to make suggestions for improvement and identify ways to add value. You are also encouraged to upsell to higher packages or add additional services.

You are encouraged to get to know your clients on a personal level and learn how they prefer to communicate. Adapt your communication style to their comfort level. If they are personable and like to chit chat, take advantage – learn their kids ages, their dog’s name, their anniversary. If they prefer to be all business and dive right into the numbers, you can deliver.

Responsibilities:

Conduct monthly calls with each of your clients where you review budgets, KPIs and overall results
Manage the client relationship through effective communication, problem-solving, and responding to requests
Maintain (and post for team) accurate records of meetings, decisions and next actions
Ensure that project deadlines and budgets are met, communicating and seeking approval of any changes to these
Work up to a comfortable min. of 80 clients and continue to grow
Identify ways to grow client accounts through new business opportunities
Keep the team and the client up to date with useful knowledge
Ability to lift at least 15 lbs
Ability to sit for long periods of time

Requirements:

Bachelor’s degree in marketing, communications or related field preferred, but not required
2 years of experience minimum in a customer service role is required
Experience with web development, SEO, internet leads or any internet lead generation is a MAJOR plus
Experience within insurance industry is a MAJOR plus
Experience within service industry is a MAJOR plus
Experience or familiarity with a marketing agency or digital marketing overall is a MAJOR plus
Experience working with G-suite products is a plus
Knowledge of social media management is a plus
Have or willingness to get certified in Google Ads, Google Analytics and Facebook Ads
Adept at working within a team of different people
Organized, with strong attention to detail and time management skills
An effective communicator, both verbally and in writing
Persuasive, able to sell work and ideas, and respond positively to feedback
Flexible and able to solve problems
Resilient and positive in difficult situations
Able to juggle competing demands from clients and the agency
Extremely web and email savvy
Ability to perform other duties as assigned

What We Offer:

Medical, Dental & Vision Insurance - At no cost to the employee
Supplemental, Disability Insurance
Generous Paid Time Off
Incredibly Fun Team Culture with Cross-Departmental Collaboration
401k with Company Match
Career Advancement and Cross-Training Opportunities
Amazing Training, On-going Support, and Professional Development
Bonuses For Overall Company Performance
Paternity/Maternity Leave
Competitive Pay starting at $50,000 - $60,000 base + bonuses and commissions

Melon Local is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, political affiliation, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. At Melon Local, it’s about each individual bringing their A-game and good energy to a dynamic and inclusive workplace!

EEO/ADA/DFWP/PWFA

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

Experience:

Digital marketing: 1 year (Preferred)
Account management: 1 year (Preferred)

Ability to Commute:

Las Vegas, NV 89119 (Required)

Ability to Relocate:

Las Vegas, NV 89119: Relocate before starting work (Required)

Work Location: In person

The pay range for this role is:
50,000 - 60,000 USD per year(las vegas, nv)

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Melon Local

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