Description:

Why Maple Systems?

Join a team that makes industrial technology more accessible for the people who run real-world systems. As a Technical Support Specialist, you’ll be the expert customers turn to when it matters most — solving problems, sharing knowledge, and shaping how our products evolve.

Your feedback goes directly to engineering. Your tutorials reach customers across industries. You won’t just answer tickets — you’ll make an impact.

What You’ll Receive

Full Health Coverage
100% employer-paid medical, dental & vision insurance for employees Employee Ownership (ESOP)
Be a part of something bigger — you share in the company’s success
401(k) with Company Match
Employer contributions to help you build long-term financial security PTO From Day One
Paid vacation and sick leave begin accruing immediately

What You’ll Do

• Help customers troubleshoot and get the most from Maple Systems’ HMI and industrial products via phone and email

• Document product issues and provide actionable feedback to engineering — your insights directly influence the product roadmap

• Create how-to guides, sample projects, and training videos that help customers succeed independently

• Partner with the sales team on pre- and post-sale technical questions to help customers find the right solution

• Assess customer needs and route them appropriately between technical support and sales

• Create and manage support tickets in our ERP system for yourself and team members

• Evaluate new products and training materials, keeping your expertise sharp and current

What You Bring

• Knowledge of industrial control systems, HMIs, OITs, PCs, and PLCs

• Strong problem-solving skills with ability to troubleshoot complex technical issues

• Excellent written and verbal communication skills

• Experience in customer service or technical support

• Proficiency with Microsoft Word, Excel, and Outlook

• Ability to prioritize, multitask, and stay organized in a fast-paced environment

• 2–5 years of related experience with technical software or hardware products

Nice to Have

• Previous help desk experience with a technical product

Role Details

Location: Everett, WA — on-site (no remote work at this time)

Schedule: Full-time position in a professional office environment

Team structure: Individual contributor role; no supervisory responsibilities

Work environment: Standard office setting with moderate noise, desktop equipment, and frequent phone and computer use

Requirements:

Compensation details: 22-27 Hourly Wage

PI1618bce36c4a-37437-36611661

Maple Systems Inc

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