About Level AI - Level AI helps enterprises deliver modern customer experiences with AI—combining real-time assistance, automation, and deep QA/insights to reduce handle time, elevate CSAT, and drive durable ROI.

We partner closely with customers to ship outcomes, not just features.We operate with a bias for action, customer impact, and team ownership.

The Role - We’re hiring an Enterprise AE to lead our Virtual Agent go-to-market. You’ll run complex, multi-stakeholder sales cycles end-to-end, shape our sales motion, and partner with Product and Solutions Engineering to design high-signal pilots that prove business value fast.

This is a high-impact role for a self-starter who thrives in early, fast-moving environments.

What you’ll do -

Own the full cycle from targeted outbound and qualification through evaluation, business case, negotiation, and close; expand wins into multi-year partnerships and renewals.
Generate pipeline from an ICP list via value-driven outbounding (executive messaging, customer stories, POVs), events, and partner co-sell (e.g., CCaaS/CRM).x`Prove a repeatable demand motion and initial win model (ICP, buyer map, messaging).
Design and run POCs/pilots for Virtual Agent: scope use cases, success criteria, guardrails; align on KPIs (containment, AHT, CSAT) with clear executive outcomes.
Sell to the C-suite and functional leaders (CX/Support, Digital, Operations, IT/Security, Procurement); orchestrate multi-threaded deals and consensus.
Partner cross-functionally with Solutions Engineering, Product, and Marketing to remove friction, tighten messaging, and bring voice-of-customer back to the roadmap.
Use executive leverage (internal and partner leadership) to accelerate cycles and secure top-level sponsorship.
Forecast with rigor in Salesforce; maintain clean stages, MEDDICC/MEDDPICC notes, next steps, and mutual close plans.
Shape our motion—from messaging and pricing inputs to enablement materials—so the team scales on a single, clear narrative.

What you’ll bring :

7+ years in enterprise new-logo sales with a track record of closing complex 6–7 figure deals and meeting/exceeding annual quotas.
Experience selling Conversational AI and Virtual Assistant solutions across both voice and digital channels into mid-market and enterprise accounts
Experience selling CX platforms, including CCaaS and CRM solutions, into mid-market and enterprise accounts
Strong understanding of broader AI trends and Virtual Assistant concepts, including Retrieval-Augmented Generation (RAG), intent recognition, natural language orchestration, dialogue management, and agentic reasoning
Strong hunter mentality with demonstrated success creating your own pipeline (targeted outbound, executive networking, partners) and driving multi-threaded evaluations.
Comfort running structured pilots/POCs with measurable outcomes and tight project management.
Excellent executive communication—clear business cases, strong written decks/emails, and confident live storytelling.
High ownership and speed; you operate well with ambiguity and ship.Ability to travel up to 40% of time

Nice to have

Early-stage startup experience as an early sales hire.
Familiarity with ecosystems like Five9, Genesys, NICE, Amazon Connect, Salesforce, ServiceNow, Zendesk.
Knowledge of buyer metrics (containment, AHT, FCR, CSAT) and contact-center ops.
Experience selling at an AI native company Benefits & supportCompetitive compensation with meaningful equity.
Health, dental, and vision coverage.
Flexible PTO and company holidays.
Tools, enablement, and executive access to help you win.

Equal Opportunity - Level AI is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Level AI

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