About Us

Operating from core principles of approachability, transparency, and honesty, John Moran Auctioneers brings together buyers and sellers of decorative and fine art, jewelry, and fine furnishings. We offer a customizable, boutique approach toward consignment, estate, and appraisal services.More than fifty years ago, John Moran Auctioneers was founded to provide the highest level of service and professional standards to collectors, connoisseurs, trustees, and executors. As a family-owned and operated company, a personalized approach is our trademark.

Who We Are Looking For

Act as the first point of contact for John Moran Auctioneers valued customers providing outstanding customer service at all times. Manage phones, general email box, and online bidding platforms responding to client questions / concerns, escalating when necessary. Manage client expectations regarding response times. Provide pre-sale, sale day, and post-sale support by approving bidders on all online platforms, in person and by phone; enter and ensure accuracy of phone and absentee bids; take payments and assist with unpaid bidders, escalating as necessary.

Essential Job Functions

Customer Care

Act as the first point of customer contact by answering phones, general email and online platform enquiries
Greet customers at the front door ensuring initial contact warm and inviting
Work directly with customers throughout the entire auction process ensuring a positive experience at all times; registration, placing bids, receiving payments
Manage and approve bidders on all online platforms following established company guidelines; provide reports on bidders who do not meet approval criteria prior to auction day
Assist customers during appraisal events
Review, & route valuation requests ensuring complete information is delivered to specialists in a timely manner; follow up with customers to obtain additional information when a request is incomplete; manage client expectations regarding response times

Cashiering and Accounts Receivable

Receive payments and check out successful bidders during and after the auction ensuring company paperwork and guidelines are followed
Assist with accounts receivable by monitoring and following up on aging open invoices; report and follow up on outstanding invoices

Qualifications

Prior auction house, museum or gallery experience preferred
1-year cash handling experience required
Outstanding organization, communication and problem resolution skills
Detail-oriented and accurate
Experience working with high call volumes
Ability to work under pressure and handle multiple deadlines
Ability to work independently and within groups to see a project through to competition
PC literate in MS Office applications Excel, Word and Outlook. The ability to adapt to new programs as required
Experience working with art objects a plus

Monday - Friday, 9am - 6pm, with occasional overtime and weekends.

Compensation details: 19-20 Hourly Wage

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JOHN MORAN AUCTIONEERS INC

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