Who are we?

As JayWay approaches its grand 20th anniversary, we are stronger than everexpanding, evolving, and thriving with a diverse team spanning over 20+ countries. Our global reach and cultural diversity fuel our innovation, creativity, and shared passion for travel.

At JayWay, we believe that diversity isn't just embracedit's our driving force. We celebrate different backgrounds, lifestyles, and perspectives, knowing that they are the foundation of groundbreaking ideas and strong collaboration. Many of our team members have been with us for over a decade, a testament to the deep bonds, trust, and commitment that define our culture.

We are a company built on openness and support. From your very first day, you'll experience our open-door ethos, where communication flows freely, ideas are valued, and guidance is always available. Whether you're collaborating with experienced teammates or leading a new project, your growth and success are our shared mission.

And of course, at the heart of it all is our passion for travel. We don't just create exceptional travel experienceswe live them. From working on exciting projects to our EPIC annual gatherings in breathtaking European destinations, we come together to celebrate success, share experiences, and strengthen our connections.

As we soon mark 20 years of JayWay, we are more than just a travel company. We are a community of explorers, innovators, and collaborators, united by a love for culture, great food, and unforgettable journeys. Join us and be part of something truly extraordinary.

Who Are We Looking For?

Your Mission

As a Destination Expert & City Host for London, United Kingdom, your mission is to craft unforgettable, authentic, and flawlessly executed travel experiences for our clients. You'll combine expert trip planning, deep local knowledge, and personalized, concierge-level support to ensure every journey is seamless and memorable.

Why Join Us And What's In It for You

A Culture Built on Connection
At JayWay, you're not just joining a companyyou're joining a community of travel lovers who thrive on collaboration, authenticity, and passion.

Work Globally, Be Based in London

While this role is based in London, you'll enjoy the perks of remote work as part of a diverse, global team of 100+ professionals across 20+ countries, staying connected with colleagues worldwide.

Travel, Grow, Contribute
From sponsored research trips to continuous learning, mentorship, and recognition programs, your development matters to us.

Get Recognized & Rewarded
From performance bonuses to epic annual gatherings across Europe, your hard work won't go unnoticed.

What Will Be Your Responsibilities?

Communicate with guests prior to their arrival to fine-tune itineraries, set clear expectations, and ensure they feel fully prepared for their journey.
Manage service bookings, including accommodations, private guides, transfers, and tours, ensuring every detail is confirmed and aligned with guest preferences.
Provide concierge-style, on-the-ground support throughout each guest's trip (via phone and WhatsApp), delivering prompt assistance and solutions when needed.
Welcome guests personally upon arrival.
Collaborate with local vendors and partners to maintain quality standards, confirm availability, and ensure seamless service delivery.
Offer curated, thoughtful recommendations for restaurants, activities, and cultural experiences tailored to each guest's interests and travel style.
Stay well-informed about local events and travel trends, to provide the most current advice and insights.
Collect guest feedback and use it to continuously refine and enhance the quality of services and guest experiences.
Contribute to creative projects in the off-season, such as writing or researching local content for blog posts and travel updates.

What Makes You a Great Fit

To thrive as a Destination Expert for London, United Kingdom, you'll bring a unique mix of skills, experience, and passion:

Location You're permanently based in London, ideally within easy reach of Central London. Since this role involves regularly meeting our guests in person, your location should make commuting quick and convenient. You know the city inside out from hidden gems to local favorites and can share those authentic, on-the-ground insights that make each trip truly special.
Language Skills You are fluent in English, both written and spoken, to communicate confidently with travelers and partners.
Relevant Experience You have at least 2 years of hands-on experience in tourism, travel planning, or hospitality, with a solid track record of delivering high-quality service.
Local Knowledge You possess an in-depth understanding of England's culture, cuisine, geography, and hidden gems, allowing you to craft authentic, personalized travel experiences.
Core Skills You are skilled in customer service, time management, problem-solving, and effective communication, ensuring smooth and seamless journeys for clients.
Personal Qualities You are friendly, reliable, detail-oriented, and passionate about travel, always striving to create unforgettable guest experiences.
Flexibility You are available during the day to support travelers and can adapt quickly to unexpected changes or challenges.
Tech Comfort You are comfortable using cloud-based tools and apps such as Google Workspace, Monday.com, and WhatsApp to stay organized and responsive.

Why You'll Love Working With Us

Competitive pay and performance bonuses that reward your hard work and success.
Company-funded remote office setup, including a laptop, phone, and ergonomic equipment, to help you work comfortably from anywhere.
Access to top-tier training, mentorship, and certifications to support your professional growth.
In-person training in Europe with our experienced senior team, helping you build expertise and connections.
Participation in our annual all-company gatherings in Europe, where the global team comes together to connect and celebrate.
Dedicated wellness support, because your well-being matters to us.
A collaborative, international team culture united by a shared passion for travel and delivering unforgettable experiences.

Our Hiring Process

We review every application with care and a human touchno AI involved.

Our process typically includes:

A short one-way video interview where you can share a bit about your background and work setup.
An initial video interview via Google Meet.
A real-time, hands-on assessment to give you a practical sense of the role.
A final interview with senior team leads.

We'll keep you informed at every stagebecause your time matters, and transparency is key.

Ready to Join the Journey?

If you're passionate about creating unforgettable travel experiences and want to be part of the amazing team at JayWay, apply now. Submit your CV in English and a short note about why you'd be a great fit.

Explore JayWay's story

JayWay Travel Inc. is committed to ensuring equal opportunities, with recruitment and selection decisions based solely on qualifications and merit, without regard to protected characteristics.

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JayWay Travel Inc.

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Destination Expert & City Host (London, United Kingdom)