Position Overview
The Card Services Specialist supports the credit union’s debit and credit card programs with a primary focus on fraud monitoring, member outreach, and daily card operations. This role works closely with members to verify transactions, resolve fraud alerts, and ensure card requests and documentation are processed accurately and timely. The position may also provide cross-training and support for additional card services, including assisting members with Visa credit lines.
Key Responsibilities

Review and respond to Falcon fraud alerts
Contact members to verify card transactions and resolve suspicious activity
Process and verify daily card orders within the core processing system
Pull and review New Cards Reports daily
Maintain and update the Corporate Visa Log
Assist with management of the card loyalty rewards platform
Monitor and maintain card stock inventory for all branch locations
Scan and index card requests and fraud documentation to member accounts
Provide backup support for other card services functions as needed
Perform other duties as assigned

Qualifications

Minimum of two (2) years of experience in credit union card services, frontline, or call center operations
Bilingual (English/Spanish) preferred
Strong communication and interpersonal skills
High attention to detail with strong organizational skills
Ability to manage multiple priorities in a fast-paced environment
Dependable, professional, and member-focused
Strong problem-solving skills

Why Join Us

Member-focused, mission-driven credit union environment
Opportunity to develop skills in card services and fraud prevention
Collaborative team culture with cross-training opportunities

Compensation details: 20-28 Hourly Wage

PI223688329a6c-37437-41052506

Interfaith Federal Credit Union

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