Business Development Manager, Hospitality Tech Solutions (ATL,CHI,DFW)

IMI Agency

Business Development Manager, Hospitality Tech Solutions

Beverage Marketing Agency

U.S. Remote

Status: Full Time | Remote

Location: Open to U.S. Market only- ATL, CHI, DFW, or DMV preferred

Reports to: Vice President & Founder, PayBev & Director of Technology & Innovation

IMI's Mission:

IMI Agency specializes in Building Better Beverage Business™ for our Hospitality Clients with innovative marketing programs and promotions, interactive food & beverage merchandising and operations tools, staff training, and recognition/reward programs for all channels in the global Hospitality, Retail, and eCommerce industries. IMI programs create brand value and opportunities, driving F&B revenues and guest engagement for our investors and clients.

Job Summary:

We have an opening for an articulate, hospitality, analytical, organized, and service-prone Business Development Manager, Hospitality Tech Solutions, to join IMI and collaborate with the IMI Account Management Team. IMI Agency is seeking a highly experienced and driven Business Development Manager to lead revenue growth and placements across our suite of hospitality technology products. This role is responsible for selling directly to chain operators across hospitality, eCommerce, and retail clients while working cross-functionally with IMI's Account Management team to identify opportunities, develop solutions, and close business. The focus will be on a recently launched training & education LMS platform. The ideal candidate brings deep relationships and experience in beverage within chain hospitality, eCommerce, and specialty retail environments, along with a strong understanding of beverage operations, training and education (management & staff), and technology platforms.

Critical Competencies:

Given the high visibility of IMI Agency within leading hospitality, retail, and eCommerce operators and beverage suppliers in B2B and B2C communities, along with the ethical, transparent, fiduciary, and legally compliant ethics of our company, all IMI team members must be intelligent, mature, well-polished, trustworthy, and have a high standard of ethics and leadership. You must have confidence and class in conducting IMIs and the Client's mission but also know how to get constructive feedback and implement the necessary changes in performance and work, based on that feedback. You must dress and carry yourself in a manner that is superior to the standard, along with speaking and writing clearly.

Adaptability I Communication I Job-Related Business Focus I Planning & Organizing I Problem Solving Teamwork I Technical Expertise / Work Habits

Key Responsibilities:

Sales & Business Development

Drive new revenue through direct sales of IMI's technology suite, including:
- Nitecapp (training and education platform)
- RFP Pro (RFP and procurement management tool)
- IMI Manage Promo (promotion and activation management tool)
- Additional beverage and hospitality technology solutions
Identify, prospect, and close new business opportunities with chain operator clients
Develop strategic sales plans targeting national and regional accounts
Build and maintain strong relationships with key decision-makers (operations, beverage, procurement, training, and marketing)

Cross-Functional Collaboration

Partner closely with Account Managers to uncover upsell and cross-sell opportunities within existing client portfolios
Collaborate with internal teams to tailor solutions based on client needs and operational goals
Support proposal development, pricing strategies, and contract negotiations

Implementation & Customer Success Support

Work alongside the implementation team to ensure smooth onboarding and deployment of technology solutions
Act as a client advocate to ensure adoption, satisfaction, and long-term success
Support ongoing customer success initiatives to drive retention and expansion

Market & Product Insights

Provide feedback to leadership and product teams on market trends, client needs, and competitive landscape
Stay current on beverage trends impacting chain operators across all channels…hospitality, eCommerce, and specialty retail.

Travel will be 30% plus.

Education & Qualifications:

The ideal candidate will possess the following:

7+ years of sales experience in chain sales, , beverage, or SaaS/technology solutions
Proven track record selling into chain operators; selling across multiple internal departments
Strong existing network within hospitality operators preferred

Skills & Expertise:

Deep understanding of chain operations, beverage programs, and/or hospitality/LMS technology
Demonstrated ability to manage complex sales cycles and close enterprise-level deals
Strong collaboration skills with cross-functional teams
Excellent communication, presentation, and negotiation abilities

Additional Requirements:

Self-starter with entrepreneurial mindset
Ability to travel as needed for client meetings and industry events
Experience working with CRM tools (e.g., Salesforce) preferred
Successful track record of completing high-level Project Management duties
Experience communicating effectively with all levels of management, including high-level stakeholders
Takes initiative and is a part of the solution to issues and problems that arise
The ability to multitask, handling several projects simultaneously
High-energy interpersonal skills and a professional demeanor
Successful supervisory and/or employee management track record
High proficiency in all Microsoft Office Applications (i.e., Excel, Word, PowerPoint, Salesforce, etc.)
Excellent organizational and time management skills
Ability to prioritize work assignments and work under minimal direction
Hospitable, with a service-prone, client-first mentality
Follow-up and follow-through must be your mantra!
Bachelor's degree in marketing, business, hospitality, communication, or a related field

The following experiences are a PLUS:

SaaS Technology Services
Food and Beverage Operations Experience
Experience within FinTech Sales
Supplier Services Experience

Salary: Commensurate with experience and demonstrated successes

Benefits (Subject to change):

401(k) with match *eligibility required
18-21 Annual Company Holidays
3 Weeks PTO + monthly appointment days
Multiple Medical Plan Options w/ a no-cost option for employee coverage
Dental
Vision
Life and LTD/STD
Supplemental Insurances (i.e., Illness, Cancer, Legal, etc.)
Confidential Employee Assistance Program + Financial Assistance and Mapping
Summer Fridays/ Refresh Fridays, and more!

IMI Agency is an equal-opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees.

If this describes you and you can work in a highly structured environment, completing tasks with precision, we want to hear from you!

Contact: hrdept@imiagency.com

IMI Agency (Incentive Marketing, Inc.) specializes in Building Better Beverage Business™ for Hospitality Clients through innovative marketing programs and promotions, interactive food & beverage merchandising and operations tools, staff training, and recognition/reward programs across the Chain Hospitality industry. IMI programs create brand value and opportunities with consumers while driving food and beverage sales and profits for our Hospitality Operator clients. For over 30 years, we have maintained a singular focus: to manage in the best interests of our clients. We exist as an extension of our clients, a partner—there to simplify the complex, to be transparent, to offer a unique perspective that goes beyond the bottom line...but is always completely aligned with their goals and objectives.

Compensation details: 100000-120000

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IMI Agency

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Business Development Manager, Hospitality Tech Solutions (ATL,CHI,DFW)