Position Title: Klawock Island General Manager
Category: Management, Year-Round
Salary Range: Year-Round Salary DOE with Benefits and Bonus Potential

Summary

The Klawock Island General Manager leads all aspects of operations at Klawock Island, a growing destination featuring excursions, food & beverage, and retail experiences. This position is responsible for driving revenue, ensuring safety and guest satisfaction, and maintaining operational excellence across departments. The Klawock Island General Manager plays a key leadership role in building relationships with cruise lines, local stakeholders, and strategic partners while upholding the cultural values of the community and advancing long-term growth plans. This role requires a blend of strategic oversight and hands-on leadership to manage a high-performing team.

Essential Duties and Responsibilities

Operational Leadership

Direct daily operations across excursions, F&B, and retail to ensure efficiency, profitability, and a world-class guest experience
Supervise and support department managers and staff, fostering a positive, accountable, and service-driven culture
Model exceptional leadership, employee engagement, and guest service standards
Oversee facility maintenance, asset management, inventory control, and safety compliance
Ensure environmental stewardship and sustainability initiatives are embedded in operations
Drive continuous improvement and innovation across all areas of business
Develop onboarding, training, and scheduling tools to support operational excellence
Travel to other Huna Totem sites as needed to advise, assist, or train

Stakeholder & Community Engagement

Cultivate relationships with cruise line representatives and shipboard staff to strengthen partnerships and grow visitation
Monitor and adapt to trends in cruise industry marketing, sales, and destination development
Build and maintain strong relationships with local businesses, tribal and city leadership, suppliers, and interest groups
Ensure contract performance and manage external vendors as needed
Collaborate with Huna Totem and Na-Dena` leadership on strategic development and investment planning

Financial Oversight

Prepare and manage site-level budgets, staffing forecasts, and capital plans
Develop and review pricing strategies for tours, retail, and food & beverage annually
Monitor financial performance across departments and take corrective action to meet targets
Support revenue growth initiatives including on-site and onboard sales optimization

Strategic & Long-Term Planning

Lead the annual business planning process and contribute to long-range strategic planning
Prepare reports and presentations for internal leadership and external stakeholders
Ensure the site aligns with cultural, brand, and financial goals set by Huna Totem, Na-Dena` and partners

Other Duties

Perform other tasks as necessary to carry out the objectives of Klawock Island and its parent companies.

Qualifications

Minimum 10 years of experience in the tourism industry, preferably in Alaska, with a focus on operations and guest services
Minimum 8 years of staff supervision experience
At least 5 years managing a P&L with full responsibility for revenue and expenses
Experience overseeing multi-unit operations such as tours, food & beverage, and/or retail
Proficient in Microsoft Office and general business systems; aptitude for learning new platforms
Skilled in purchasing, budgeting, and vendor negotiations
Exceptional interpersonal, coaching, and team-building skills
Proven commitment to cultural integrity and authentic guest experiences
Bachelor’s degree in business, tourism, marketing, or a related field preferred
Must have or be able to obtain a Transportation Worker Identification Credential (TWIC)
Preferred: Qualified to serve as Facility Security Officer (FSO) under 33 CFR

Physical Requirements & Work Environment

Ability to lift 40 pounds, stand for long periods, and walk 3+ miles daily
Able to work extended hours and weekends during peak season
Willing to reside on Prince of Wales Island within a 30min commute of Klawock Island
Willing to travel up to 25%, including by small plane or ferry
Comfortable working in remote and varied weather conditions
Must hold a valid driver’s license

Native Preference Statement:
Klawock Island is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.

PI276003521

Huna Totem Corporation

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Klawock Island General Manager