Virtelle Hospitality is in search of an energetic and experienced Dual Hotel General Manager to lead the Holiday Inn Express & Suites Dahlonega University Area and the Comfort Inn & Suites Dahlonega.

Nestled in the foothills of the Blue Ridge Mountains close to the University of North Georgia, attractions and wineries, these hotels are just an hour outside Atlanta and offer a unique opportunity for an energetic and driven Dual Hotel General Manager. Operating within a culture of service and of servant leadership, the Dual Hotel General Manager will be responsible for the overall successful and profitable operation of these properties. Primary responsibilities within this role fall into the following 5 categories:

Financial Management
Operational Excellence
Cultivating Outstanding Guest Experiences
Team Member Engagement
Community Engagement

Responsibilities: General

Oversee and guide the overall success and performance of the two hotels withing the assigned market
Liaise with management company to set and achieve goals across both properties
Continually collaborate with sales, revenue management, human resources, accounting, maintenance and company executives to ensure alignment across both hotels
Maximize team potential by balancing operations with guest, employee, brand & owner satisfaction

Financial Management

Monitor market trends and conduct competitor analysis to ensure competitive pricing and offerings for both hotels
Identify new business opportunities and strategies to increase occupancy, ADR and overall revenue across the both hotels
Maintain strong relationships with key clients and business partners to drive repeat business & referrals
Develop and manage budgets and forecasting for each department
Mentor department managers to keep expenses within target levels while maintaining operational consistency
Monitor operational costs and implement cost-saving measures where possible without compromising guest experiences at either property
Understanding of cashflow, budget/forecasting. Fiscal control (tracking variances) across multiple properties

Operational Excellence

Oversee daily operations to ensure all departments are running efficiently and to standards
Ensure compliance with company policies, industry regulations, and health and safety standards
Consistently align operations with brand standards and values at each hotel
Maintain accurate and compliant records throughout the employee lifecycle
Manage daily operations in alignment with annual brand QA standards & Virtelle’s standards
Maintain a well-kept hotels with a strong focus on preventative maintenance and cleanliness
Understanding of inventory control and labor management across dual-property operations

Cultivating Outstanding Guest Experiences

Drive operations and accountability to ensure consistent delivery of the highest standard of guest service
Monitor guest feedback, identify opportunities, and implement strategies to address concerns at each property
Develop opportunities to exceed guest expectations while maintaining brand consistency
Manage online reputation by actively monitoring & responding to guest reviews and inquiries for both hotels
Maintain and enhance the hotel reputations through positive guest interactions and proactive resolution of issues

Team Member Engagement

Lead, coach and develop a high-performing teams that deliver exceptional guest service
Foster supportive and inclusive work environments in alignment with Virtelle’s Culture of Service
Promote a culture of excellence, continual improvement and accountability across properties
Recognize and reward team member contributions and achievements
Identify high-potential team members and cultivate a leadership pipeline
Mentor and guide the professional development of department leaders
Address and resolve team member concerns and conflicts with empathy and fairness
Develop and implement strategies to improve employee retention and reduce turnover
Leverage the company’s genuine commitment to work-life balance, job satisfaction and overall team member well-being

Community Engagement

The Dual Hotel General Manager will identify new opportunities to engage with and support the local community
Identify community partnerships that can offer unique guest experiences & promote return guests across both hotels
Promote participation in company-sponsored volunteer opportunities, championing the Culture of Service

Qualifications:

The ideal candidate for the Dual Hotel General Manager at the Holiday Inn Express & Suites and Comfort Inn & Suites will have demonstrated experience in the following areas:

Minimum of 5 years of experience as a General Manager of a franchise hotel.
Previous experience with Choice and IHG brand properties preferred but not required
Proven ability to lead, motivate, develop and manage a diverse team of hospitality professionals.
Strong financial acumen
Demonstrated experience in managing budgets, financial reporting, and revenue optimization.
Proven track record of driving revenue growth and managing expenses
Excellent interpersonal and communication skills
Proven ability to build and maintain relationships with guests, staff, and stakeholders.
Exceptional problem-solving and decision-making skills- with a customer-focused mindset.
Knowledge of hotel operations, including front office, housekeeping, food and beverage, sales, marketing maintenance and operational KPI’s.
Familiarity with hotel management software and systems, such as PMS systems.
Strong organizational and time-management skills, with the ability to prioritize and delegate tasks effectively.
A commitment to delivering a high level of guest satisfaction and maintaining a positive hotel reputation.
Technical aptitude – experience in Microsoft Office & Online Suite of Applications required
In-depth knowledge of Excel preferred

Compensation:

The ideal candidate for this role with be an experienced and passionate hospitality professional. Virtelle Hospitality is seeking the best candidate for the role and thus compensation will be determined commensurately with experience. Holiday Inn Express is an equal employment opportunity employer. We provide an inclusive environment and do not discriminate based on race, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Holiday Inn Express participates in E-Verify to confirm the employment eligibility of all new hires.

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Holiday Inn Express

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Dual Hotel General Manager