As the Insurance Verification Specialist, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. If you are an organized and detail-oriented individual looking to make a positive impact in a healthcare setting, then this is the perfect role for you!

Essential Functions of the Role:

Verify patient insurance benefits
Explain insurance coverage and treatment costs and identify the need for any pre-authorizations
Work with payers to obtain pre-authorizations necessary
Advise patients of coverage, limitations and exclusions, co-insurance, deductible, special
program requirements
Communicate coverage, via electronic, phone, and in person communications
Determine patient responsibility amounts in advance of the related procedures
Serve as a Patient Advocate for patients when patients have difficulty navigating with their insurance company
Communicate to management about pre-authorization requirements and any update any changes
Update patient accounts, including verification of insurance coverage and changes in patient information, with appropriate documentation.
Respond to a high volume of telephone inquiries in a positive and professional manner, resolve and follow up on all issues within designated timeframes.
Meet positional metrics and benchmarks.
Maintain the highest degree of ethics when handling patient payments and bill processing
Follow all department standard operating procedures carefully and accurately
Other duties as assigned

Minimum Qualifications:

2+ years of benefit verification strongly preferred
3+ years of healthcare front reception billing experience in a fast-paced, customer focused environment a plus
Possess a strong working knowledge of insurance benefits, Managed Care policies
Strong written and verbal communication skills & a team player
Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems
Detail oriented with strong organizational skills
Exemplifies amazing customer service skills and professionalism
Medical terminology

Remote Work Requirements

Must be available to work during scheduled work hours, except for lunch and breaks
A Quiet, distraction-free environment
High-speed private internet connection
Respond to all non-urgent calls and emails withing 1 business day
Notify your manager immediately for any technical and/ or access issues that prevent you from completing your work
Notify your manager at least 30 minutes prior to your scheduled start time for any unplanned days off

Work Environment

This position is a Remote position Monday- Friday from 8:00 am – 5:00 PM.

Physical Requirements

This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to handle or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.

Equal Employment Opportunity Statement

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary and Benefits

Full-time, Non-Exempt position. Competitive compensation and benefits package to include 401K; a full suite of medical, dental, and ancillary benefits; paid time off, and much more.

The statements contained herein are intended to describe the general nature and level of work performed by the Insurance Verification Specialist, but is not a complete list of the responsibilities, duties, or skills required. Other duties may be assigned as business needs dictate. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

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Heart & Vascular Partners

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Insurance Verification Specialist