Join Grange Insurance Association, a well-established leader in the insurance sector for over 130 years! Headquartered in the city of Seattle, with a footprint stretching across six Western states, we've been protecting families, farms, and businesses with unwavering commitment. As you embark on a fulfilling career with Grange, discover why our average employee tenure surpasses a decade. Make your mark with an organization that values quality, service, and the lasting impact you can bring!

Position Overview:

The Senior Claims Manager is responsible for leading a team of adjusters and/or managers while providing advanced technical oversight, project leadership, and analytical insight to continuously enhance the claims experience. The ideal candidate is forward-thinking and has a proven track record of successfully guiding teams through complex, litigated and non-litigated Commercial and Personal lines Casualty claim files.

A Few Key Responsibilities (Essential Functions**):

Operations & File Management

Oversee daily claims operations, ensuring balanced workloads and high-quality file handling.
Identify and monitor high-severity/complex claims; participate in reserving and resolution discussions.
Implement and maintain quality assurance through monthly audits.

Leadership & Strategy

Contribute to Claims Leadership vision, strategy, planning, and goal execution.
Lead process improvement initiatives and drive performance enhancements through data analysis.

Collaboration & Relationship Management

Partner with independent service providers for timely, accurate claims resolution (casualty, property, auto, catastrophe)
Build and maintain strong relationships with agents, policyholders, vendors and internal teams.

Qualifications & Skills:

REQUIRED:

Bachelor’s degree and 5+ years prior experience handling large, complex litigated and non-litigated Commercial and Personal lines claims and 5 years of management experience; experience may substitute for education
Demonstrated success in leading teams to achieve and exceed organizational goals through strong execution and results-driven leadership.
Strong customer service orientation, including internal and external customers.
Ability to communicate effectively with all levels of the organization, customers, vendors and service providers.
Ability to quickly adapt to changing priorities.
Possess a comprehensive knowledge of Commercial and Personal lines insurance contracts.
Strong project and analytical experience in identifying solutions to improve the claims experience.
Working proficiency in the Microsoft suite of products including Word, Excel, PowerPoint, and Outlook

Comprehensive Benefits:

Pay Range: $79,276 - $147,228
Flexible hybrid work schedule (3 days per week in Seattle office required)
Medical, Dental, and Vision plans
401(k) plan with up to 5% match
Employer sponsored LTD, life insurance, and AD&D
Discretionary profit sharing and bonuses
Fully subsidized ORCA card and/or free parking for Seattle employees
Education Reimbursement
On-Site Fitness Center
Opportunities for career growth and advancement within the organization.
A supportive and collaborative work environment.
Ongoing training and professional development opportunities.

How to Apply:

If you are passionate about helping people, have a strong understanding of casualty claims, and are ready to join a dynamic team, we encourage you to apply.

Grange Insurance Association is an equal opportunity employer and welcomes all qualified candidates to apply.

Grange Insurance Association is committed to ensuring a diverse and inclusive workplace where all employees are treated with respect and dignity. We encourage applications from candidates of all backgrounds and experiences.

Compensation details: 79276-147228 Yearly Salary

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Grange Insurance Association

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