Launch Manager (HQ)

Our mission is clear and staggeringly important: we're building the manufacturing operating system of the future from the ground up, one thats engineered to create network effects as we grow. A beautiful, sophisticated quantum leap forward for the most important core industry in the world.

Manufacturing is important. Its the fundamental industry on which everything else is built. We take it for granted. In 1989, 35% of the entire software industry was manufacturing systems. What was the first massive burst in productivity from technology has stagnated into diminishing returns and increasing complexity. We can only continue to add complexity for so much longer until the whole system collapses.

"Any intelligent fool can make things bigger and more complex. It takes a touch of genius and a lot of courage to move in the opposite direction." - Albert Einstein

Who you are

Naturally organized and detail-oriented, you keep projects moving
A confident communicator
Empathetic and patient when teaching others new tools or processes
Energized by helping customers succeed
Comfortable juggling multiple customers at different stages
Curious and eager to learn technical details without being an engineer
Thrive in a fast-changing environment and can adapt quickly
Collaborative and enjoy working cross-functionally

What the job is

Guide new customers through onboarding and implementation of our software
Run regular check-in calls to make sure customers are set up for success
Understand each customer’s business goals and tailor the setup to fit their needs
Coordinate timelines and ensure projects stay on track through go-live
Train customer teams on how to use the product and ensure adoption
Troubleshoot setup issues and work with our engineering team when needed
Partner with Sales to ensure a smooth handoff from the sales process
Share customer feedback with Product and Engineering to improve the experience
Continuously improve implementation processes for efficiency and impact
Stay organized while managing multiple customers at various stages
Learn to write simple queries over time
Handle conflicts between deadlines and throughput
Openly receive coaching and feedback
Actively contribute to team & company goals

Who you'll work with

Account Executives who closed deals, to learn about customer expectations
Small and medium manufacturers as customers
Product Managers deciding how to navigate the roadmap
Marketing Managers who will take your feedback into their lead generation efforts
Engineers to help work through issues and learn about new releases

$85,000 - $125,000 USD/year + equity
401(k) matching after 90 days - immediate vesting
Health, dental, and vision benefits
Wellbeing benefits and perks
Unlimited vacation policy with minimum required vacation days
Cell phone & internet plan coverage

This role is open to candidates located in the U.S. and authorized to work here. We’re not able to offer visa sponsorship or consider international applicants at this time.

The market tells us were on the right track: +50% year over year growth but we know to not rest on our laurels and that there's a lot of stuff to build and a huge amount of work to be done. We're looking for people who can stand alongside us and work hard to make our dreams become reality in the fastest, smoothest, and best way possible.

If you're someone who is obsessed with making amazing things, being the best, and wanting your work to contribute to something excellent, please reach out.

$85,000 - $125,000 a year

Compensation details: 85000-125000 Yearly Salary

PI7f07fc14a4e3-37437-40222271

Fulcrum

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Launch Manager (HQ)