Frank & Andrea- Madison - Shift Leader - Frank & Andrea

About the Role

The Shift Leader (SL) is responsible for overseeing daily operations during their shift, ensuring high standards of food quality, safety, and customer service. This role is essential to keeping operations running smoothly managing the team, maintaining standards, and resolving issues as they come up in real time.

What You'll Do

Team Management Oversee team members, ensuring they follow company policies and perform their duties effectively
Food Safety Compliance Ensure all food safety regulations and company standards are met during your shift
Staff Safety Uphold safety protocols to maintain a safe working environment for the team
Opening/Closing Duties Perform and oversee all tasks needed to open or close the restaurant efficiently
Customer Complaint Resolution Address and resolve customer complaints promptly and professionally
Customer Service Leadership Lead the team in delivering an exceptional, positive experience for every customer
Cash Handling Manage cash handling procedures accurately and securely
Cleanliness Maintain a clean, well-organized restaurant throughout the shift
Food Quality Standards Oversee food preparation and presentation to meet company quality standards
Training Train new and existing team members to perform their roles effectively
Labor Cost Management Monitor labor costs and adjust staffing levels as needed
Recipe Adherence Ensure recipes are followed precisely for consistent food quality
Shift Coordination Oversee all shift activities to keep operations smooth and efficient

Secondary Responsibilities

Attend bi-annual all-team meetings
Execute additional tasks as directed by General Management
Take on other duties as assigned by management

Skills & Competencies

Bilingual in Spanish (reading, writing, and speaking) preferred
Strong leadership and team management skills
Excellent communication and problem-solving abilities
Ability to train and manage team members effectively
Food safety manager certification required, or willingness to obtain one
Strong organizational and multitasking abilities

Physical Demands

Ability to stand for extended periods in a fast-paced environment
May require lifting up to 50 lbs

Experience & Education

Experience: 1+ years of restaurant managerial experience
Education: High school diploma or GED required

Benefits

Competitive hourly wage

Compensation details: 16-18 Hourly Wage

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Frank & Andrea

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Frank & Andrea- Madison - Shift Leader - Frank & Andrea