Inside Sales / Customer Service Representative

Job Description:
Delta Metals is looking for a dependable, organized, customer-focused team member to join our Richmond, MO location.

This role is a key part of our day-to-day customer experience and sales support. The right person will help customers in person, over the phone, and by email, while also supporting order entry, delivery coordination, and general office sales activity. We are looking for someone who communicates well, stays organized, follows through, and works well in a fast-paced environment.

Building materials, construction, or metal sales experience is helpful, but we are open to training the right person with strong people skills, attention to detail, and a willingness to learn.

Responsibilities:

Assist customers in person, by phone, and by email
Enter orders accurately using Paradigm software
Provide product information, pricing, and general sales support
Coordinate deliveries and help communicate scheduling needs
Follow up on customer questions and help keep orders moving smoothly
Support day-to-day inside sales and office operations
Work closely with the local team to create a strong customer experience

Qualifications:

Strong communication and customer service skills
Organized and detail-oriented
Comfortable using computers and learning software systems
Able to manage multiple tasks and priorities throughout the day
Positive attitude and team-oriented mindset
Sales, customer service, office, dispatch, or order-entry experience is helpful
Building materials or construction knowledge is a plus, but not required

What We're Looking For:
We're looking for someone who is steady, personable, coachable, and takes pride in serving customers well. This position is a great fit for someone who enjoys working with people, keeping things organized, and helping a team win.

Supervisory Responsibility

This role has no supervisory responsibility

Work Environment

This position functions in a fast-paced office environment where attention to detail is a must and the ability to focus on the customer order is critical to avoid error in customer billing or manufacturing of their product.

Physical Demands

This role is largely sedentary – spending long hours on the phone and in front of the computer.

Travel

No out of town travel is expected for this position

Required Education and Experience

Fluent in English

Preferred Education and Experience

One-year related experience
Working knowledge of QuickBooks and Excel
Knowledge of Construction Industry

EEO Statement

There shall be no unlawful discrimination or harassment against employees or applicants for employment because of race or color, religion or creed, sex or gender, sexual orientation, national origin or ancestry, age, physical or mental disability, military status, genetic information or other protected status. Equal employment opportunity, as required by law, shall apply to all personnel actions including, but not limited to, recruitment, hiring, upgrading, promotion, demotion, layoff, or termination.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Compensation details: 18-24 Hourly Wage

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Delta Metals

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Inside Sales / Customer Service Representative