Classification: Salary-Exempt

Location: Wellesley and Franklin, MA

Job Type: Full Time, 40 hours/week

Deland, Gibson is looking for a Commercial Lines Middle Market Manager to join our Wellesley, MA office. Reporting to the Director of Commercial Lines, the successful candidate will be operationally minded, maintain high standards of client experience, have a thorough understanding of our agency's internal systems and workflows, and provide peace of mind through proactive service. If you are an experienced middle market account manager with leadership experience, we would love to hear from you.

What you'll do:

Manage day-do-day operations of the middle market team
Handle a small portfolio of middle market Commercial Lines clients
Develop and maintain departmental workflows and procedures
Identify, design, and participate in implementation strategies for continued growth of the department including opportunities to cross-sell and round-out coverage
Drive agency goals and performance objectives
Continuously work to improve the client service experience and deliver excellent customer service
Review and prepare monthly reports to determine progress in achieving department objectives
Work to maintain strong relationships with carriers
Bolster productivity and positive work environment of department
Provide regular training for optimum use of agency management system and carrier websites
Participate in annual evaluations for staff
Participate in the interviewing, hiring, and training of new staff members
Other duties as assigned

What you'll need:

Minimum 5-years' experience in Commercial Lines
MA P & C License
Proficiency with Applied Epic strongly preferred
Self-motivation and accountability to get the job done
Strong leadership, interpersonal and organizational skills
Ability to have fun and work with a team
Exceptional problem-solving and customer service skills
Proficiency in Microsoft Office Suite

What We Offer:

Collaborative work environment
Work-Life Balance
Comprehensive time-off package including paid vacation, holidays, sick and PTO
Health Insurance, Dental, Vision, 401K and more
Opportunity for continuing education, subsidized by DG

Deland Gibson Core Values:

We Work with Urgency
We show Compassion
We are Life-Long Learners
We Have Grit
We Innovate

About Deland, Gibson:

Established in 1900, Deland, Gibson is a Massachusetts insurance agency that has thrived working as a trusted advisor for its client base. Through a handful of subtle name changes over the past century Deland, Gibson has maintained its identity as an industry leading insurance and risk management advisor.

PI4797090b9575-37437-38527676

Deland, Gibson Insurance Associates Inc.

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4797090b9575-37437-38527676