We're a growing, operationally strong company looking to level up how we use our systems — and we need a Product Manager to lead that charge. Our platform is functional and active across the business; we're now at the stage where we want to go from good to great: cleaner data, more consistent workflows, and smarter use of the tools we have.

This is a current-state product role as much as a forward-looking one. The biggest opportunities in front of us aren't about adding features — they're about sharpening how our teams use the systems we have, so information flows cleanly, decisions happen faster, and our guests and homeowners feel the difference.

You'll own the full cycle: discovery → spec → build → QA → rollout → adoption → measured impact. All of it — including the follow-through.

We want someone who leads with questions before jumping to solutions, who can sit with a team for a day and come back with a clear picture of what's broken and why, and who measures their own success by outcomes — not output. This role isn't measured in decks delivered or roadmaps built — it's measured in workflows that work better. If that's how you keep score too, keep reading."

Core Responsibilities

This role owns the end-to-end improvement of how Del Mar teams use our platform — ensuring workflows are reliable, data stays clean, and outcomes are measurable.

Product Discovery & Specs

Shadow teams across Ops, Marketing, Owner Revenue, Guest Revenue, and Guest Experience to understand how work actually happens
Turn observations into requirements that engineers don't have to interpret, and user stories that reflect user reality
Decompose work into well-sized, buildable tickets; own backlog grooming and refinement
Ask "why" until you've hit the real problem — not the stated one

Platform Roadmap Ownership

Conduct an ongoing audit of platform health: where the biggest opportunities are, what they're worth, and how to sequence them
Own the business systems roadmap and prioritize by business impact — knowing when to say no is just as important as knowing what to build
Balance platform hygiene with new capabilities without letting either slip
Maintain a clear operating rhythm: weekly loop, monthly roadmap review, quarterly planning alignment
Continuously scan for AI opportunities across the platform — prompt/API-based workflows, intelligent routing, automated quality checks — and bring the best ones into the roadmap

Data Quality & System Integrity

Own HubSpot data hygiene: properties, lifecycle stages, governance, and standards
Define system rules that make accuracy the path of least resistance — validation, required fields, routing, defaults
Create visibility into where things break and fix root causes, not just symptoms

Delivery & Cross-Functional Accountability

Rally stakeholders around clear ownership, realistic timelines, and prioritized work
Coordinate with engineering and vendors; drive delivery all the way to done
Follow up after launch — changes need to stick, not just ship

Integrations & Orchestration

Design, document, and QA integrations and data flows
Manage API/webhook-based connections and vendor roadmaps
Monitor system changes proactively — preventing breakages, not just reacting to them

Qualifications

3- 5 years in Product Management, Product Ops, or Business Systems PM ownership
A portfolio of real outcomes, not just completed projects
Deep, practical HubSpot experience — you've owned it, governed it, and cleaned it up
Hands-on integration experience: you've built and managed API/webhook-based workflows
Strong process analysis skills — you can walk a workflow and spot what's broken before anyone tells you
Proven ability to drive cross-functional teams to outcomes without formal authority — you lead through clarity and influence
Excellent written and verbal communicator — you can explain a complex system integration to a field ops manager and a technical spec to an engineer, and neither conversation feels off
You use data to make decisions and tell the truth about what's working, including when that truth is inconvenient
Demonstrated remote work success — you have real habits: how you run standups, how you communicate async, how you make sure nothing falls through the cracks
Experience in property management, hospitality, field service, or seasonal businesses is a plus

Why Join the Del Mar Vacations Team

Del Mar Vacations is a Veteran-owned and operated, full-service vacation rental company on Cape Cod. We specialize in providing 5-star experiences to our guests, homeowners and each other. As a hospitality and service first culture, our team and their talents are the key to our success.

Working at Del Mar means you will be surrounded by passionate, smart, and engaged people who are focused on superior problem solving and outstanding customer service. Our ideal candidates enjoy working in a small, tight-knit, high energy and supportive team, are intellectually curious, comfortable with ambiguity, have a positive outlook, and are able to pivot quickly as things change.

Benefits

2 weeks of vacation time
1 week of sick time
Partially subsidized health insurance
HSA (health savings account)
401k with up to 4% match
Professional development opportunities
Yearly bonus program (and other rewards and recognition both big and small)

Salary Range: $120,000–$150,000+ base (depending on experience) & generous performance bonus
Schedule: Full-time | Onsite on Cape Cod

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Del Mar Vacations

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Product Manager- Business Systems