At Veridian Service Partners, we believe in putting people first—our team, our customers, and our communities.Backed by private equity and focused on growth through both organic expansion and acquisitions, we are building the most admired and profitable home services company in America’s top 50 markets.

Veridian is more than just a name; it represents growth, integrity, and opportunity. We’re expanding across the outdoor services space with a commitment to quality, professionalism, and a culture rooted in respect and teamwork. Join us as we continue to grow, innovate, and make a lasting impact—one backyard at a time.

Why work with us:

Competitive pay (based on experience)
On-the-job training
Company Expansion and growth opportunities
Team-oriented work environment
Consistent work year-round
Great benefits + PTO package

About the role:

The Sales Development Representative serves as the first point of contact for customers, handling inbound and outbound calls related to scheduling, service inquiries, and customer support. Provides professional, courteous, and efficient service to ensure customer satisfaction and loyalty. This role is the bridge between a homeowner’s interest and a booked consultation, the single most important conversion point in our sales process.

What you'll do:

Inbound Lead Management

Respond quickly to inbound phone calls, web inquiries, and marketing leads
Engage homeowners to understand project needs and qualify opportunities
Schedule in-home consultations for the sales team
Ensure a professional and positive first impression of the company

Outbound Lead Follow-Up

Conduct outbound calls to follow up on new leads, past inquiries, and marketing campaigns
Re-engage homeowners who have not yet scheduled appointments
Confirm upcoming appointments and reduce cancellations or no-shows

Customer Engagement

Educate homeowners on our services and the consultation process
Handle basic questions about services, timelines, and expectations
Provide a friendly and professional customer experience

CRM & Administrative Duties

Accurately document customer interactions in the CRM system
Track appointment bookings, call outcomes, and follow-up activity
Maintain organized lead records and ensure timely follow-up

Performance & Team Contribution

Meet or exceed daily and weekly performance metrics including calls, contact rate, set rate, issue rate, demo rate, booked appointments, and revenue per set appointment.
Collaborate with the sales team to ensure smooth appointment handoffs
Participate in team meetings, training, and coaching sessions

What we are looking for:

To effectively perform the duties for this position, individuals must be able to demonstrate competencies that are essential to the position, which include:

High school diploma or equivalent; some college preferred.
1+ year of inside sales, customer service or call center experience.
Natural ability to lead a conversation while building rapport quickly over the phone.
Strong communication and problem-solving skills.
Proficient in Google Workspace, Microsoft Office and CRM systems.
Comfortable working in a fast-paced, growing environment with limited structure.
Bilingual (English/Spanish) preferred.

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Crux Haven Opco LLC

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