San Diego - Contract Coordinator

Contract Coordinator

Department: ContractsReports To: Contracts Operations Manager

Position Summary

The Contract Coordinator supports Coast Cares contracting and outreach operations across multiple programs, including CalAIM, HCBS, SCRC, SDRC, and future contracts. This role is responsible for coordinating referrals, caregiver onboarding, scheduling, visit verification, and compliance tracking.

The coordinator ensures timely referral processing, accurate data entry in AlayaCare, and effective communication with families, caregivers, referral partners, and program representatives. This position requires strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Process and track incoming referrals across multiple programs
Create and maintain accurate client and caregiver profiles in AlayaCare
Coordinate onboarding, scheduling, and care plan setup after authorization approval
Monitor referral and authorization status to ensure timely service initiation
Perform daily Electronic Visit Verification (EVV) and resolve flagged visits
Maintain accurate, complete, and audit-ready documentation
Communicate with caregivers, families, and referral sources regarding services and updates
Track data related to referrals, onboarding, and program activity
Identify workflow issues and escalate or recommend improvements as needed

Compliance & Documentation

Ensure all records meet program and regulatory requirements
Maintain audit-ready documentation for referrals, authorizations, and services
Monitor authorization expirations and ensure timely renewals
Adhere to HIPAA and data privacy standards

Performance Expectations

Timely processing of referrals and authorizations (target: 2448 hours)
Accurate data entry and system compliance
Completion of EVV tasks daily
Timely onboarding and activation of caregivers and clients

Qualifications

13 years of experience in administrative, healthcare support, or outreach roles
Experience with AlayaCare, Viventium, or similar systems preferred
Proficiency in Google Workspace and Excel
Strong organizational, multitasking, and time management skills
Excellent verbal and written communication skills
Detail-oriented with strong compliance awareness
Ability to work independently and collaboratively

Preferred:

Experience with CalAIM, HCBS, SCRC, SDRC, or similar programs
Familiarity with Medicaid waiver or home care services
Bilingual (Spanish, Arabic, Mandarin, or Tagalog)

Compensation details: 25 Hourly Wage

PI8e1103ab0446-37437-40088628

Coast Care

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San Diego - Contract Coordinator