About Nexcess

Nexcess provides specialty cloud solutions for organizations where performance and compliance have to coexist. We serve businesses worldwide, from agencies scaling client sites to enterprises running mission-critical operations. We've built our reputation on deep technical expertise and genuine partnership with every client we work with. Behind every environment we manage is a team of people who take the craft seriously and keep showing up when it matters.

About the role

The Network Operations Administrator is responsible for supporting the stability, performance, and security of critical network infrastructure across internal systems and customer environments. This role monitors network health, responds to incidents, troubleshoots connectivity and performance issues, and escalates complex problems as needed. The ideal candidate is detail-oriented, technically curious, and thrives in a fast-paced operations environment focused on uptime, reliability, and customer experience.

Location: Remote | Onsite available in Lansing, MI

Employment type: Permanent, Full-time

Pay Range: $25 - $30 per hour overtime eligible

What you'll do

Monitor network and system health using automated tools and dashboards
Respond to alerts, incidents, and service requests in accordance with established procedures and SLAs
Perform routine maintenance and operational tasks for network and related systems
Assist with installation, configuration, and administration of LAN/WAN environments and networking hardware
Provide customer connectivity support via phone and ticketing systems
Troubleshoot basic network and server-related issues and escalate as appropriate
Document incidents, resolutions, and operational processes in internal systems
Maintain and update internal documentation (knowledge base, runbooks, etc.)

What you bring

Associate’s degree in a related field or equivalent experience
2+ years of relevant experience in network or systems operations
Foundational understanding of networking concepts, devices, and services
Working knowledge of Linux environments and LAMP stack fundamentals
Basic experience with server networking configuration and maintenance
Familiarity with software firewalls (e.g., iptables)
Exposure to hosting tools such as cPanel and WHM
Understanding of basic incident response processes
Strong written and verbal communication skills
Ability to follow established procedures and manage multiple tasks in a fast-paced environment

What We Offer

Comprehensive benefits package
Traditional and Roth 401(k) with company matching
A collaborative, team-oriented culture
Consistent and predictable work hours
Engaging, varied work that keeps each day different
Opportunities to contribute ideas and influence how work gets done

Disclaimer:

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Nexcess reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy:

Nexcess is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

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CloudOne Digital

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