Principal DesignOps Engineer

Location: Worldwide (Remote/Hybrid) Reports to: CTO

Principal DesignOps Engineer

About CINC Systems

CINC Systems is the leading provider of accounting and management software for the community association management industry. Our platform powers over 50,000 associations and 6 million homes, connecting property managers, boards, and residents through secure, reliable, and intelligent technology.

CINC is building the next generation of our SaaS platform: modular, AI-enabled, and intelligent. DesignOps is central to this transformation, ensuring consistency, quality, and velocity across our product ecosystem while enabling a new generation of user experiences.

About the Role

The Principal DesignOps is a senior design and technology leader responsible for the systems, patterns, and workflows that power design and front-end engineering across CINC's products.

You will lead the creation and evolution of CINC's Design System and UI Platform, serving as the connective tissue between Design, Engineering, and Product. You will own how ideas move from concept to consistent, high-quality experiences across web and mobile.

This role requires a rare blend of technical fluency, design excellence, and strategic thinking. The ideal candidate has experience designing complex workflows in finance, banking, or ERP systems, understands the rigor of data-rich and compliance-heavy environments, and knows how to bring simplicity and humanity to complexity through design.

You will also play a leading role in defining how Applied AI and Generative UI reshape the user experience at CINC. This includes designing adaptive interfaces, intelligent assistants, and generative interactions that bring value and clarity to users' daily work.

Key Responsibilities

• Lead the DesignOps and UI Systems organization responsible for the design system, component libraries, accessibility, performance, and documentation.

• Build and evolve a unified Design System and pattern library that ensures consistency and efficiency across multiple product lines and front-end frameworks.

• Define and manage the end-to-end design-to-development workflow, integrating tools such as Figma, Storybook, and automated design token pipelines.

• Partner with Platform Engineering and Product Line Engineering teams to ensure design systems are delivered as stable, versioned, and consumable components.

• Champion and integrate Applied AI and Generative UI design patterns, enabling intelligent and adaptive user experiences across the product ecosystem.

• Establish scalable design review processes, accessibility standards (WCAG), and UI performance budgets.

• Collaborate with AI and Product teams to design AI-assisted workflows, copilots, and contextual recommendations that enhance user productivity and trust.

• Lead and mentor a cross-functional team of design technologists, component engineers, and UX system designers.

• Partner with Product and Architecture to align user experience strategy with platform modernization, modularization, and API-first principles.

• Define clear design governance and metrics for adoption, consistency, and satisfaction across internal and external users.

• Manage stakeholder relationships across engineering, marketing, and executive teams, balancing creativity, speed, and business priorities.

• Build a culture of craftsmanship, feedback, and continuous improvement, integrating user insights and delivery data into system evolution.

Qualifications

Experience and Background

• 12+ years of combined experience in design, front-end engineering, and user experience for complex software products

• 5+ years in a DesignOps, Design Systems, or Design Engineering leadership role

• Proven experience in finance, banking, or ERP software design, with a deep understanding of data integrity, security, and compliance in user workflows

• Demonstrated expertise designing for Applied AI use cases, including contextual copilots, conversational interfaces, or predictive insights

• Hands-on experience designing and delivering Generative UI systems that adapt to user context, roles, and data

• Experience collaborating with Platform and Engineering teams to operationalize design systems at scale

• Technical fluency in front-end frameworks (React, Next.js, or similar), design tokens, accessibility, and performance optimization

• Strong understanding of product development workflows, agile delivery, and continuous deployment environments

• Familiarity with observability and feedback systems for UX quality measurement

• Experience with Design Thinking, Service Design, or LeanUX Design is a significant plus, particularly where design is used as a strategic driver of innovation and customer value

Leadership and Collaboration

• Proven ability to lead cross-functional design and engineering teams with empathy, clarity, and accountability

• Strong communicator who can engage both creative and technical audiences with credibility and influence

• Structured thinker who balances long-term design vision with pragmatic delivery priorities

• Skilled in change management and adoption strategies, driving consistent system use across multiple teams and geographies

• Comfortable navigating complexity, resolving conflicts diplomatically, and using data to guide decision-making

Mindset and Values

• Believes design systems are living products that enable creativity through consistency

• Values craftsmanship, clarity, and empathy in both design and leadership

• Curious and learning-driven, staying ahead of trends in AI, generative interfaces, and design tooling

• Operates with a builder's mindset, integrating process and technology to improve flow and feedback

• Committed to elevating user experience as a measurable driver of business performance

What Success Looks Like

• CINC's design system and component library become the standard foundation for all products and teams

• Generative and AI-enabled interfaces are seamlessly integrated into daily workflows, improving user satisfaction and efficiency

• Design and engineering collaboration becomes fast, transparent, and frictionless

• Accessibility, performance, and usability metrics improve across the product suite

• The DesignOps function is recognized as a strategic enabler of speed, consistency, and innovation

• The Principal is viewed as a bridge between design vision and engineering excellence, helping CINC lead the next generation of AI-enabled user experiences

CINC is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

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CINC Systems

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Principal DesignOps Engineer