Description:

Key Responsibilities

Serve as a welcoming first point of contact for patients and families
Answer phones, manage high call volumes, and schedule appointments efficiently
Create, update, and maintain accurate patient accounts
Perform insurance verification and benefit eligibility checks
Accurately process point-of-service collections and charge entry into EMR systems
Assist with accounts receivable follow-up and benefit collections
Support clinic preparation and day-to-day administrative operations
Provide excellent customer service to patients, families, and providers
Collaborate with team members to ensure smooth clinic flows

Benefits

Requirements:

Associate’s or Bachelor’s degree preferred (not required)
Ability to interpret and accurately understand medical benefits, with a strong focus on Explanation of Benefits (EOB) statements
Demonstrated experience in charge entry, insurance verification, and benefit collections strongly preferred
Strong customer service skills with the ability to multitask in a high-volume setting
Prior experience in a medical practice or billing department (orthopaedics a plus)
High attention to detail, accuracy, and follow-through
Longevity and growth in previous positions highly valued
Proficiency with EMR systems (Athena/EPIC/Phreesia or similar), Microsoft Outlook, and related programs
Critical thinking, professionalism, and articulate communication skills required
Bilingual Spanish strongly preferred but not required

PIea019013645c-37437-40196312

CHILDRENS ORTHOPAEDICS AND SCOLIOSIS SURGERY ASSOC

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