Patient Support Customer Service Representative - Part Time Evenings

Job Title: Patient Support Customer Service Representative - Part Time Evenings

Pay: $13/hour

Training Schedule: Afternoon training Monday to Friday between 11:00 a.m. to 7:30 p.m. (EST) for three weeks
Work Schedule: Part-time - Weekday Evenings (approx. start 3 p.m. EST) & Weekend Afternoons (approx. start 11 a.m. EST)

Summary:

CareXM is hiring Part-Time Patient Support Representatives to provide dedicated after-hours assistance to patients navigating their care. In this role, you will serve as a compassionate guide, taking inbound calls, answering foundational questions, and ensuring families receive clear next steps. We pride ourselves on cultivating a workplace where continuous feedback and employee growth are prioritized. Selected candidates will be invited to complete a brief skills assessment.

Responsibilities:

Answer incoming calls from patients and their families
Provide support and information about healthcare services
Triage calls and route them to the appropriate department
Resolve customer issues in a timely and efficient manner
Follow up with customers to ensure their satisfaction

Qualifications:

High school diploma or GED
6+ months of customer service experience
Basic computer skills
Strong verbal and written communication skills
Ability to work independently and as part of a team
Ability to handle stressful situations
Willingness to learn and grow
Must be able to pass a background check for pre-employment screening

Personal Computer Requirements: You will use your Personal Computer to work. As each system configuration is unique, our requirement specialist and IT team will confirm that your configuration meets the necessary standards.

Internet connection (Satellite broadband and mobile hotspots are NOT permitted)
Webcam
Windows: 11 or MAC OS: 15 (Sequoia) or newer
CPU: 2.5 GHz
RAM: 6GB

Work Environment Requirements: You will use your Personal Space to work. This includes a separate room from the rest of your living area, providing a quiet, professional work environment free from distractions while maintaining confidentiality.

Part-Time Benefits:

Paid training
Paid time off
Bonus program
401(k) plan
Life insurance
Employee assistance program

The salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. CareXM considers factors such as (but not limited to) the scope and responsibilities of the position, candidate's work experience, education/training, key skills as well as market and business considerations when extending an offer.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Military friendly, and Veterans are encouraged to apply!

Compensation details: 13-13 Hourly Wage

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CareXM

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Patient Support Customer Service Representative - Part Time Evenings