CareCollab is a Medicaid care management organization serving high-acuity populations across

New York City, Westchester, and Nassau County. We work with individuals who have complex

medical, behavioral health, and social needs, including serious mental illness, substance use

disorders, chronic conditions, and housing instability.

Through New York’s Health Home program, we provide care coordination services that help

members:

• Access medical and behavioral health care

• Navigate social services and housing resources

• Stay engaged in treatment

• Avoid unnecessary hospitalizations and emergency room visits

As a Housing Specialist, you’ll support members in securing and maintaining safe, stable, and affordable housing. This includes housing placement, rental assistance navigation, and eviction prevention for individuals experiencing housing instability.

This role requires persistence, strong organization, and comfort working within complex housing systems while maintaining consistent in-office coordination.

What You’ll Do

Support members through all stages of the housing process, from assessment through placement
Assist members facing rental arrears or risk of eviction by coordinating housing stabilization and eviction prevention resources
Prepare, submit, and track housing applications and required documentation
Coordinate housing interviews and prepare members for the interview process
Communicate with housing providers, landlords, and community partners as appropriate
Track housing goals and progress within members’ Plans of Care
Build and maintain relationships with housing providers and community-based organizations
Serve as a housing resource for CareCollab staff
Document all housing-related services accurately in designated systems and EHRs
Participate in care planning meetings and interdisciplinary case conferences

What You Bring

Education

High School Diploma or equivalent required; Associate’s or Bachelor's degree preferred

Experience

At least 1 year of experience in housing placement, housing navigation, eviction prevention, or supportive housing services
Experience working with rental assistance, housing stabilization, or eviction prevention programs preferred
Familiarity with NYC housing systems or subsidies strongly preferred

Skills

Strong organizational and documentation skills
Ability to manage multiple applications, deadlines, and follow-ups
Comfortable working both in-office and in the field
Strong communication skills and ability to advocate for members
Proficiency with Microsoft Office and care management systems
Bilingual abilities are a plus

This Role is a Good Fit If You:

Understand the realities and frustrations of housing systems
Are detail-oriented and persistent
Are comfortable working with high-need or housing-insecure populations
Can balance urgent housing crises with longer-term planning
Want mission-driven work with real responsibility

Why Join CareCollab

Mission-driven work addressing housing instability and eviction prevention
Supportive supervision and interdisciplinary collaboration
Hands-on impact with vulnerable populations
Opportunities to build deep expertise in housing navigation and stabilization

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CareCollab

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Housing Specialist