Description:

Own in-person guest interactions, including physical check-ins, package deliveries, and general guest assistance.
Manage the guest journey from check-in through check-out, ensuring guests feel welcomed, informed, and supported.
Proactively communicate with guests to coordinate arrivals, check-ins, and on-site services.
Assist guests with general inquiries, issue resolution, and local recommendations.
Respond promptly and professionally to guest phone calls, chat messages, and emails as needed.
Assist poolside to engage in towel service, activities, and overall guest experience

Collaborate with team members to ensure accommodations and guest areas are clean, well-maintained, and guest-ready.
Inspect operating equipment and report maintenance or safety concerns as needed.
Follow proper procedures for operating, cleaning, and storing equipment.
Monitor and report conditions that may pose safety or security risks, recommending preventative improvements when appropriate.

Participate in content creation for social media and marketing initiatives, including property walk-throughs, photos, short-form videos, and behind-the-scenes content.
Represent the Brightwild brand professionally and enthusiastically, both on camera and in person.
Act as a local brand ambassador by interacting with guests, partners, and the surrounding community.

Perform other duties as assigned to support guest satisfaction, safety, and operational excellence.

Requirements:

Excellent communication and interpersonal skills with a guest-first mindset.
Ability to multitask and prioritize effectively in a fast-paced, field-based environment.
Proficiency using laptops, tablets, and mobile devices.
Clean driving record and ability to safely operate company vehicles, including shuttles, vans, and SUVs (required).
Reliable personal transportation and willingness to travel within the local market.
High level of responsibility, reliability, and attention to detail.
Availability to work flexible schedules, including early mornings, evenings, weekends, and holidays as needed.
Comfort participating in content creation and being featured in marketing materials.

Compensation details: 20-27 Hourly Wage

PIb45eb34c47ca-37437-40210172

Brightwild

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