Description:

Parts Installer Scheduler – Appliance Retail

Join our team at a leading appliance retailer as a Parts Installer Scheduler, where you’ll play a key role in ensuring smooth service operations and exceptional customer experiences. If you’re personable, detail-oriented, and thrive in a fast-paced environment, we want to hear from you.

Daily Expectations and Responsibilities of a Parts Installer Scheduler

Customer Service & Communication

Serve as the first point of contact for customers via phone and email.
Support with product inquiries, orders, service scheduling, and warranty information.
Communicate with customers regarding service appointments and part arrivals.
Resolve escalated customer concerns with care, professionalism, and efficiency.

Scheduling & Coordination

Schedule service and installation appointments with internal technicians and delivery staff.
Coordinate parts delivery and technician availability to ensure timely service completion.
Maintain clear communication between customers, service teams, and management.

Parts Ordering & Inventory Management

Order appliance parts and track orders through to delivery.
Receive, verify, and organize incoming parts shipments.
Maintain an accurate and organized inventory of service parts.
Ship parts to service technicians, customers, or vendors as needed.
Ensure parts are ordered and stocked in alignment with service schedules and business needs.

Administrative & Technical Support

Monitor customer portals and track service or delivery updates.
Process payments, order updates, and shipping documents accurately.
Collaborate closely with service, sales, and delivery teams.
Stay current on product knowledge, company policies, and service procedures.

Requirements:

What the Parts Installer Scheduler Brings:

2-3 years of customer service or service coordination experience in a high-volume setting.
Experience with parts ordering, scheduling, or inventory management preferred.
Strong communication, organizational, and problem-solving skills.
Proficiency in Microsoft Office; EPass experience a plus.
Quick, accurate data entry and 10-key proficiency.
A team-first mindset and keen attention to detail.

Schedules Available

Full time
Tuesday to Saturday 11:00 AM–7:00 PM

If you’re passionate about helping people, enjoy organizing complex service operations, and want to contribute to a dynamic, customer-focused team, apply today to join Breakaway Retail Enterprises as a Parts Installer Scheduler

Benefits:

401(k) & 401(k) matching
Dental, Health, and Vision insurance
Paid time off
Employee Discount
Referral program
Employee paid training

Breakaway Retail Enterprises is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, gender, disability, or other protected status.

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BREAKAWAY RETAIL ENTERPRISES

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Parts Installer Scheduler