Appointment Center Specialist

Part-Time Appointment Center Specialist - Blackdog Builders, Inc.

Looking for a part-time job you can actually get excited about? Take a look at this opportunity at Blackdog Builders!

Are you:

A parent who wants meaningful work that fits around the school day?
Ready to scale back from full-time but not quite done working?
A real estate professional looking to steady your income with a reliable part-time role?
Someone who simply enjoys talking to people and being part of a team that values what you bring?

If any of that sounds like you, we'd love to talk.

Blackdog Builders, Inc. is a growing company that's always on the lookout for exceptional people to join our team. Since 1989, we've proudly served Southern New Hampshire and Northern Massachusetts through our family of distinctive home improvement businesses. We're looking for team members who want to be part of a successful, growth-oriented company that's all about turning customers into raving fans, and giving our team a workplace they're genuinely excited to show up to each day.

What does an Appointment Center Specialist do at Blackdog?

As the Appointment Center Specialist, you're often the first voice a prospective customer hears, setting the tone for their entire experience with Blackdog. Working under the direction of our Director of Marketing, you'll primarily support three of our service divisions: our design/build residential remodeling division, our basement finishing division, and our home services division. Your core focus is managing inbound lead flow and setting qualified appointments for our Sales and Design teams, with secondary administrative support responsibilities.

Primary responsibilities include, but are not limited to:

Making and receiving calls from homeowners who have expressed interest in our products and services
Scheduling in-home consultations for our Design team members
Distributing incoming leads to the appropriate team members based on routing standards
Documenting and updating client information within our scheduling database
Confirming upcoming appointments and making sure homeowners are prepared for their consultation
Assembling and mailing welcome packets to clients with upcoming appointments
Seeking financial credits for unqualified leads received from paid lead sources
Maintaining a strong understanding of the products and services we offer to ensure appropriate appointment qualification
Coordinate with our Visual Media Specialist to ensure appointment-related collateral and welcome packet materials are available, organized, and well-stocked; maintain inventory of client-facing materials
Providing general administrative support to the Marketing and Sales teams as needed

Qualifications for our Appointment Center Specialist position:

High school diploma or equivalent
Previous experience in customer service, appointment setting, or a related field preferred
Strong telephone communication skills: clear speaking voice, good listening skills, and a friendly, helpful, patient phone manner
A bright, friendly, and outgoing personality
Comfort with performing structured and repetitive tasks consistently
Strong follow-up and follow-through
Detail-oriented and self-motivated
Able to work independently with limited supervision while also contributing positively to a team
Comfortable using and learning technology and scheduling systems
Strong skills with Microsoft Outlook, Excel, and Word

For the right candidate, we offer:

Competitive hourly pay starting at $20.00/hour, with higher starting pay considered for candidates with additional relevant experience
Supplemental pay:
- Earn $5.00 for each successfully held client appointment you set (on average, 40-50 appointments are held per month!)
Schedule: Monday-Friday, 8:30 AM-2:30 PM in our Salem, NH office (30 hours per week)
Occasional travel to our Nashua, NH location for our biannual company meetings
Company profit-sharing plan
401(k) with a 50% company match (up to 5% of your pay)
A dog-friendly office (you can bring your dog to work with you!)
A fun and rewarding workplace experience!

Compensation details: 20 Hourly Wage

PI7bb4b861e338-37437-30916138

Blackdog Builders, Inc.

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Appointment Center Specialist