Job Title: Shift Lead
Location: Scooter’s Coffee – Holly, MI
Reports To: Store Manager

Position Summary:
We are looking for shift managers with an outgoing, energetic, positive, and friendly personality to help lead the team at our drive-thru only store! Using our core values of integrity, love, humility, and courage as a guide, you’ll help develop a team of amazing people, serving amazing drinks, amazingly fast. If coffee is new to you, don’t worry. We’ll teach you everything you need to know!

Key Responsibilities:

Lead and support team members during shifts, ensuring smooth and efficient drive-thru operations
Deliver outstanding customer service by greeting customers, handling orders accurately, and resolving concerns professionally
Prepare and serve high-quality beverages and food items according to Scooter’s Coffee standards
Assign positions and delegate tasks to team members based on volume and staffing
Monitor drive-thru speed of service and maintain productivity goals
Handle cash transactions, operate POS systems, and ensure accurate cash handling procedures
Train and mentor new team members on procedures, recipes, and customer service expectations
Maintain cleanliness, organization, and food safety standards throughout the store
Complete opening and/or closing duties, including inventory checks, restocking, and daily reports
Communicate effectively with management regarding shift performance, staffing needs, and operational issues

Requirements:

Passion for people
Ability to work cooperatively in a team environment
Commitment to master brand recipes and techniques
Strong communication and interpersonal skills
Ability to work in a fast-paced, high-energy environment
Basic math and cash handling skills
Dependable, punctual, and team-oriented
Ability to learn quickly, strong problem solving, multitasking, and administrative skills
While scheduling is flexible and you won’t work all weekends or nights, this position does require weekend and some night availability
Must be 18 or older

Physical Requirements:

Ability to stand for extended periods
Capability to lift up to 25 lbs
Comfortable working in a small, fast-moving drive-thru space

Schedule:

Flexible availability, including early mornings, evenings, weekends, and holidays

Benefits

Competitive hourly wage + tips
- Cash tips to take home daily
- Credit Card tips added to your check
Flexible scheduling
Free specialty drink while on shift
Discounts even when you’re not working
Opportunities for growth and advancement

Equal Opportunity Employer Statement:
We are committed to creating an inclusive environment for all employees and applicants.

Established in 1998, Scooter's Coffee has distinguished itself as one of the premier specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

Compensation details: 15-17 Hourly Wage

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