Powering the next generation of global finance

About Us

Founded in 2018, Bakkt, Inc. is a regulated financial technology company building infrastructure for the future of finance. Bakkt's platform serves financial institutions, fintechs, and consumer finance products — providing the compliance, security, and scale required to deliver trusted financial services at a global level. Through its core business pillars, Bakkt powers institutional-grade trading capabilities, AI-enabled programmable finance, and cross-border payment infrastructure.

About the role

The HR Generalist is the operational heart of Bakkt’s human resources function. This is a hands-on role covering the full employee lifecycle for our global team - from hiring and onboarding through to payroll support, compliance, and day-to-day employee queries.

You will be the first point of contact for all HR matters, working closely with the Global Head of HR in the UAE and managing our Deel portal as the primary tool for non-US employment, payroll, and visa administration. You will also support the US HR team with reporting, audit preparation, and ad hoc people operations tasks as required.Someone with global HR exposure and familiarity with US HR practices will thrive in this role.

Key Responsibilities

Recruitment & Onboarding

Support end-to-end recruitment for global roles: job postings, candidate coordination, interview scheduling, and offer management
Own the onboarding experience for all new joiners: contracts via Deel, visa initiation, system setup, health insurance, and Day 1 logistics
Maintain onboarding checklists and ensure every new joiner is set up correctly across Deel and Rippling before their start date
Liaise with hiring managers to ensure a smooth and timely recruitment and onboarding process

Deel Portal & Payroll Support

Own the Deel portal for all UAE employees: profile management, contract issuance, document uploads, and access rights
Support monthly payroll processing in Deel: data accuracy, cut-off deadlines, and liaison with the Global Head of HR for approval
Manage expense submissions in Deel and coordinate approvals with Finance
Act as first point of contact for all employee payroll and Deel queries

Compliance & Visa Administration

Manage UAE employment compliance: MOHRE registration, WPS payroll compliance, and labour card renewals
Oversee visa sponsorship processes for all Dubai employees and their dependants: liaising with Deel immigration services
Track visa and Emirates ID expiry dates and initiate renewals in advance to avoid lapses
Ensure DHA health insurance is active for all UAE employees and dependants; manage additions, removals, and queries
Maintain working knowledge of UAE Labour Law and flag any compliance risks or legislative changes to the Global Head of HR

Employee Lifecycle

Issue and manage employment contracts for all non-US employees via Deel; ensure all documentation is complete and compliant
Track probation periods and flag upcoming review dates to the relevant manager and Global Head of HR
Manage offboarding for leavers, coordinate visa cancellation, revoke system access, and ensure clean exit documentation
Maintain accurate and organised employee files in Deel and Rippling at all times

Employee Support & HR Operations

Serve as the primary HR point of contact for all non-US employees: payroll queries, leave, benefits, policies, and general HR matters
Support managers with day-to-day ER matters: performance conversations, absence management, and disciplinary processes
Draft HR communications and work with corporate communication : policy updates, compliance notices, and process reminders
Maintain and update the HR team’s SOP library for processes so any team member can step in and cover
Support the Global Head of HR with ad hoc projects, reporting, and US HR administration as needed

What We Are Looking For

3–5+ years in an HR Generalist, HR Operations, or People Operations role
Hands-on experience in the UAE - Deel experience is strongly preferred; familiarity with MOHRE, WPS, visa processes, and UAE Labour Law is required
Recruitment experience - end-to-end coordination of hiring in the UAE market
Global HR exposure is a strong advantage; US HR experience (FLSA, benefits, Rippling) is a bonus
Experience in a lean team where you own and execute rather than delegate

Knowledge

UAE Labour Law: MOHRE, WPS, EOSB, DHA health insurance, fixed-term contracts, and visa sponsorship
Deel platform - payroll, contracts, expense management, and immigration support
Basic familiarity with US HR practices and compliance is a plus
Strong understanding of employee data management and HRIS best practices

Skills & Attributes

Organized and detail-oriented - you manage multiple processes without things slipping
Strong communicator - confident handling employee queries and working across cultures
Comfortable leveraging AI tools to improve HR processes, communications, and documentation
Discreet and trustworthy - you handle sensitive employee information daily
Self-starter who can work independently and escalate appropriately
Calm under pressure - visa deadlines and payroll cut-offs do not wait

Qualifications

Bachelor’s degree in HR, Business, or equivalent experience
HR certification is a plus but not required

Bakkt is devoted to having diversity in its workforce and is proud to be an equal opportunity employer. Bakkt does not make any employment decisions based on race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity or any other characteristic protected by law. Must successfully pass a post-offer background check and drug screen.

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Bakkt LLC

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