ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.

Hotel Ulysses is a place where wanderers from anywhere can come for one-of-a-kind experiences – whether they are popping out of their Baltimore studio for a drink or need a place to stay during their east coast tour. To venture into Baltimore’s rich history and vibrant community by way of the landmark Latrobe building feels only natural — an icon with a checkered past that has been restored to carry on its legacy. Nestled into the neighborhood of Mt. Vernon, the sprawling site houses 116 guest rooms alongside Blooms, an eccentric cocktail lounge, and Ash-Bar, a salon style café. Far from a support for tourists, Ulysses stands firm as a contributor and tableau vivant of Baltimore’s artistic tradition–and its contemporary evolution.

Ideal Candidate

We’re on the hunt for a passionate, forward-thinking Food & Beverage Manager ready to take our F&B team to the next level! The ideal candidate thrives in a fast-paced environment, knows how to drive revenue, create unforgettable guest experiences across platforms like Resy, Google, and Yelp, and lead standout banquets and events. They’ll be a champion for employee growth, ensure smooth payroll operations, and bring fresh ideas to the table every day. This role is built as a launchpad into an exciting future as a Director of Food & Beverage!

What you'll do

Operations & Service ExcellenceOversee all F&B operations, including restaurant, bar, banquet, and events.Ensure operational alignment with the culinary team to maintain consistency in service and product quality.Provide daily support as needed to ensure smooth execution and adequate staff coverage.Conduct regular operations and employee reviews to evaluate performance, engagement, and service standards.Monitor guest service metrics and maintain high standards through ongoing coaching and quality checks.Guest Reviews & Reputation ManagementActively monitor, respond to, and analyze guest reviews on Resy, Google, and Yelp to improve guest satisfaction and public perception.Implement guest feedback loops to drive service improvements and reward standout team performance.Develop initiatives that encourage positive guest reviews post-visit and post-event.Banquets, Events, & BEO ExecutionLead the planning, execution, and wrap-up of all banquet functions and private events.Oversee the preparation and execution of all Banquet Event Orders (BEOs), ensuring accuracy and operational readiness.Work cross-functionally with sales, culinary, and service teams to exceed client expectations and increase repeat bookings.Create upsell opportunities by offering premium services and tailored event enhancements.Revenue Growth & StrategyDevelop and execute strategies that drive topline revenue growth across all F&B segments.Collaborate with the sales and marketing teams to develop and execute high-impact promotions and events.Identify new business opportunities such as pop-ups, chef-led dinners, wine pairings, and themed events.Train staff on upselling techniques and implement incentive programs that reward performance.Team Leadership & CultureLead, mentor, and inspire a team culture rooted in respect, accountability, and excellence.Conduct regular 1:1s, pre-shift meetings, and performance check-ins.Ensure new team members are effectively onboarded and that ongoing development is prioritized.Foster open communication, recognize achievements, and encourage collaboration across departments.Use employee reviews and feedback to guide team development and retention strategies.Promote a positive and respectful work environment by addressing concerns, mediating conflicts, and ensuring consistent application of company policies.Maintain detailed documentation of employee interactions and support compliance with employment laws and organizational standards.Collaborate with the People & Culture team to handle investigations, disciplinary actions, and performance improvement plans.Financial Oversight & PayrollReview and manage department budgets, monitor costs, and implement strategies to control expenses.Analyze daily sales reports, labor usage, and forecasting data to maintain financial targets.Oversee payroll responsibilities, including verifying hours, managing schedules, reviewing overtime, and submitting final payroll reports in collaboration with People & Culture.Ensure compliance with all labor laws and internal payroll policies. Guest Experience & Quality AssuranceMaintain exceptional guest service standards across all dining and event areas.Conduct regular walkthroughs to assess cleanliness, setup, and adherence to brand standards.Continuously enhance the dining experience by leveraging trends, guest feedback, and internal evaluations. Compliance, Safety & CertificationEnsure that F&B staff are trained in and compliant with all relevant health and safety regulations.Conduct ongoing food safety and sanitation training.Maintain necessary certifications, such as ServSafe, and ensure team members' certifications are up to date.Innovation & Marketing CollaborationPartner with marketing to promote unique dining experiences and event offerings.Implement seasonal campaigns and signature food and beverage (F&B) events to drive guest interest and sales.Stay informed about industry trends to introduce innovative service enhancements.

Qualifications

Preferred Qualifications:

Minimum 5 years in F&B management with a proven track record in banquet and event execution.Degree in Hospitality, Culinary Arts, or related field preferred.Experience with guest review management platforms and revenue-driven environments.Serv Safe or equivalent food safety certification.Familiarity with Resy, Yelp, Google Business, and event management software.Multilingual communication skills are a plus.Experience in hotel F&B leadership.

Skills:

Strong leadership and communication skills.Operational knowledge of BEOs, payroll systems, and POS platforms.Strategic thinking with a guest-first and revenue-focused mindset.Ability to coach and develop cohesive teams.

Work Schedule:

Must be available to work evenings, weekends, and holidays as required.Minimum 40 hours a week

Benefits & Perks

Salary: $70k-$75kHealth insurance, dental insurance, vision insurance, Annually: 10 vacation days, 5 paid sick days, 11 paid holidays401k with 4% company match Food & beverage discount and discounted hotel rooms at ASH Properties & partner propertiesGym Membership DiscountOpportunity for growth within Hotel Ulysses and parent company ASH NYC.

Ash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, Ash complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Ash expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. Improper interference with the ability of Ash employees to perform their job duties may result in discipline up to and including discharge.

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ASH People LLC

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