Description:

Reporting to the Community Manager, the Resident Relations Manager is responsible for creating a positive living environment for apartment community residents. Key responsibilities include managing the resident relations staff and responding to resident concerns.

Position Responsibilities:

Build and maintain positive relationships with residents, addressing concerns, and ensuring their needs are met.
Review the daily activity logs provided by the courtesy patrol and distribute violation notices as needed.
Order forms used by RR, parking passes, Key Trak supplies, and Door King supplies.
Follow up with resident disputes.
Follow up with outward appearance inspections.
Coordinate maintenance and repair services for common areas and amenities, ensuring they are well-maintained and functional.
Handle lease renewals and terminations.
Manage community amenities such as fitness centers, pools, clubhouses, and recreational areas, ensuring they are accessible and well-maintained.
Organize community events, social gatherings, and activities to foster a sense of community and engagement among residents.
Develop and manage budgets for resident services, ensuring efficient use of resources and adherence to financial goals.
Implement and enforce safety and security measures to ensure the well-being of residents and the security of the property.
Oversee a team of staff members responsible for providing resident services.

Requirements:

Position Requirements:

High School Diploma or GED: Minimum requirement.
Bachelor’s Degree: Preferred, especially in fields like business administration, hospitality management, property management, or a related field.
At least 7 years of experience in a customer service role.
Experience in property management, leasing, or real estate is required.
2+ years proven experience in a supervisory or managerial role.
Excellent verbal and written communication skills to interact effectively with residents, staff, and vendors.
Strong ability to address and resolve conflicts, complaints, and issues efficiently.
Ability to manage multiple tasks, prioritize work, and meet deadlines.
Strong interpersonal skills to build relationships with residents and create a sense of community.
Proficiency with property management software (Yardi), Microsoft Office Suite, and familiarity with cloud-based document management systems (Box).

Certifications:

Certified Property Manager (CPM) or Certified Apartment Manager (CAM) certifications are preferred but not required.

Knowledge:

Understanding of local, state, and federal housing laws and regulations.
Basic knowledge of property maintenance and facilities management.
Familiarity with budgeting and financial reporting.

Personal Attributes:

Strong focus on providing excellent service to residents.
High attention to detail to ensure accuracy and quality.
Willingness to work flexible hours, including weekends and evenings if necessary.
High level of professionalism and a positive attitude.

Pay Range:

The pay range for this position is expected to be $75,000k - $90,000k per year plus an annual discretionary bonus plan; however, base pay offered may vary depending on multiple factors, including internal equity, job-related knowledge, skills, and experience.

Physical Requirements:

Ability to move around the property frequently.
Capability to handle physical tasks such as inspecting units or common areas.

Additional Requirements:

Must pass a background check after conditional offer of employment.
This company participates in E-Verify to confirm the employment eligibility of all new employees.

Compensation details: 75000-90000 Yearly Salary

PI10e1f6a293f2-37437-40547842

ARCADIA MANAGEMENT SERVICES CO

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Resident Relations Manager