About The Arc of Greater New Orleans

The Arc of Greater New Orleans (ArcGNO) is a local 501(c)(3) nonprofit organization dedicated to empowering children and adults with intellectual and developmental disabilities to live meaningful, independent lives. Since 1953, ArcGNO has provided advocacy, education, and support services to individuals and families across Jefferson, Orleans, St. Bernard, Plaquemines, and St. Tammany parishes.

Our programs include family support coordination, supported living services, employment and job coaching, community integration programs, and transportation services that help individuals thrive at home, at work, and in their communities.

At ArcGNO, we believe in People First—recognizing that individuals with intellectual and developmental disabilities are defined by their strengths and abilities. Our dedicated team works every day to build a more inclusive community where everyone has the opportunity to reach their fullest potential.

Person-Centered Philosophy
ArcGNO is committed to person-centered practices that promote dignity, choice, independence, inclusion, and self-determination. All employees are expected to support and advance person-centered principles in their interactions, decision-making, and work responsibilities, regardless of position.

Ready to make a real impact in the Greater New Orleans community? Join The Arc of Greater New Orleans.

Summary

The Transportation Manager executes daily transportation operations, ensuring fleet readiness, real-time route coordination, and compliance with DOT and organizational standards. This role supports safe and reliable services for individuals with intellectual and developmental disabilities (IDD) by managing drivers, addressing mechanical issues, and maintaining audit-ready operations using systems such as Samsara, REI, and STTARS.

Essential Job Functions

Responsible for managing the daily operations of the transportation department including route coordination and real-time adjustments
Supervise a team of drivers and a transportation coordinator to ensure departmental goals are met
Dispatch drivers and modify routes to maintain on-time performance and operational efficiency
Monitor transportation activity and respond to delays, breakdowns, or service disruptions
Perform basic mechanical troubleshooting on fleet vehicles, including identifying issues related to battery, fluids, tires, and warning indicators
Assess vehicle issues and determine appropriate action (on-site resolution, removal from service, or escalation for repair)
Coordinate vehicle repairs and preventative maintenance to ensure fleet reliability and safety
Conduct routine pre- and post-trip vehicle inspections in alignment with DOT and organizational safety standards
Ensure all vehicles meet Department of Transportation (DOT), state, and local regulatory requirements, including proper equipment and operational readiness
Utilize transportation systems (including Samsara, REI, and STTARS) to monitor fleet activity, track performance, and support compliance requirements
Track vehicle availability and coordinate fleet usage to minimize downtime
Support drivers in the field by providing direction during mechanical or operational issues
Ensure safe and reliable transportation services for individuals with Intellectual and Developmental Disabilities (IDD)
Communicate effectively and professionally with individuals served, caregivers, and staff, ensuring a respectful and supportive environment
Monitor fuel usage, mileage, and overall vehicle performance
Identify, report, and support resolution of compliance or operational deficiencies
Assist with movement and transport of fleet vehicles as needed

Education and Experience Requirements

A high school diploma or equivalent.
An associate or bachelor’s degree in logistics, business administration, or a related field preferred
Previous experience in transportation, fleet operations, and related field preferred
Familiarity with Samsara, REI, STTARS, or similar fleet/compliance tracking systems
A valid driver's license and clean driving record.
Ability to pass the DOTD physical required.

Working Conditions and Physical Demands

Able to lift up to 25 pounds
Able to sit at a desk for prolonged periods of time
Able to operate a motor vehicle for prolonged periods of time
Standard office environment with occasional travel, including moving vehicles and driving routes when necessary

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any tim,e with or without notice. This job description shall not constitute or be construed as a promise of employment or as a contract between the Arc of Greater New Orleans and any of its employees.

EEO Statement

The Arc of Greater New Orleans is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability-protected veteran status, or any other factor protected by applicable federal, state, or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Human Resources department.

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Arc of Greater New Orleans

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