About Ambassador Software

Ambassador is a generative social commerce company that is using customer-led growth tactics that helps brands grow their revenue and profit through engagement, retention, and rewards. We're proud to support the growth of nearly 200 global brands with more than 100 million customers in over 180 countries.

As the Senior Product Manager for Ambassador Software, you will be instrumental in driving the execution and optimization of our social commerce initiatives. Your focus will be on managing and improving existing and new features, coordinating with technical and marketing teams, working with clients for feedback, and ensuring that our platform exceeds customer expectations in functionality and usability.

About the role

Assist in developing and implementing the company's growth strategy
Ensure that all marketing efforts serve immediate and long-term business goals by identifying and executing improvements for processes, content, and lead generation
Prepare marketing activity reports and metrics for program success
Support the development and maintenance of marketing tools, including Hubspot, Salesforce, SendGrid, BigQuery, Looker Studio etc
Build knowledge and education regularly through workshops, research, and seminars, and share best practices and local marketing tactics with team members

Key Responsibilities

Product Execution: Lead the execution of product features from concept through deployment, focusing on timely delivery and high-quality outputs.
Operational Optimization: Continuously evaluate and optimize the platform's operations and features to enhance user engagement and profitability.
Cross-functional Collaboration: Work closely with engineering, marketing, sales, and customer support teams to ensure that product enhancements are seamlessly integrated and marketed effectively.
User Experience: Oversee the user experience, ensuring the platform is intuitive, engaging, and aligned with customer needs. Focus on reducing pain points and enhancing usability.
Market Insight: Keep abreast of industry trends and customer feedback to guide quick and effective responses to market changes and customer demands.
Stakeholder Communication: Maintain clear and continuous communication with all stakeholders about product status, milestones, and challenges.
Performance Metrics: Establish and monitor key performance indicators for the platform, using data to drive decisions that improve product functionality and user satisfaction.
Community Engagement: Regularly engage with the user community to understand their needs and experiences, facilitating direct feedback into the product development process.

Skills & Qualifications

Education: Bachelor's degree in Business, Technology, or a related field.
Experience: Minimum of 5 years in product management, preferably with experience in e-commerce or digital platforms.
Technical Skills: Proficient in project management software, user experience design tools, and data analysis.
Leadership: Strong leadership skills with the ability to drive projects to completion amid competing priorities.
Communication: Excellent communication and interpersonal skills, capable of working effectively with diverse teams and stakeholders.
Analytical Skills: Strong analytical and problem-solving skills, with a proven ability to utilize metrics and feedback to enhance product offerings.
Adaptability: Highly adaptable, with the capacity to thrive in a dynamic environment and respond effectively to evolving market trends.

Compensation

Salary: Highly competitive, based on experience.
Benefits: Comprehensive benefits package including health, dental, and vision insurance; 401(k) with company match; generous paid time off; flexible work arrangements; and significant opportunities for professional growth.

Ambassador is an Equal Opportunity Employer. Ambassador is committed to building a diverse team of talented individuals who bring different perspectives to the business and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at Ambassador are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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Ambassador Software

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Sr. Product Manager