At Aevi, we're not just a team; we're a vibrant, global community, committed to shaking up the payments industry. Our culture is all about innovation, creativity, and a passion for pushing boundaries. We’re thrilled to welcome new Aevi’ators who vibe with our values and mission and are ready to join us on our journey of transformation and growth.

As an Operational Technical Support Engineer at Aevi, you will join a growing community of likeminded problem solvers passionate about highly available production environments. You will be developing your skills to help support a critical platform ecosystem within a dynamic Fin Tech environment.

What you will be doing: Operational Technical Support Engineer

Developing understanding of troubleshooting and triaging of hybrid cloud (AWS) infrastructure
Shift schedule covering a 24x7 shift pattern comprising of 2 days followed by 2 nights and 4 days off (this pattern falls over weekends and public holidays)
Providing monitor and alert against critical service architecture
Invoke the incident management process
Develop understanding of the interdependencies of the platform
Develop skills to drive incidents to mitigation
Collaborate with key stakeholders to help facilitate productivity
Contribute to documentation evolution

The successful Aevi'ator: Operational Technical Support Engineer

Foundational computer science knowledge
Willingness to develop an understanding of customer centric decision making
Awareness of the use case of tools such as GIT, Grafana, Bitbucket, WildFly, Java, Docker, Zabbix, & Newrelic
Developing relevant practical programming skills (Python, Bash scripting etc)
Strong communication (verbal and written) skills
Ability to develop knowledge through workshops, SOPs and runbooks
Collaborative team ethic

It's a bonus if you have:

Payment industry experience, particularly in a client facing remit
TCP/IP networking knowledge
SQL / Aurora knowledge
Android application knowledge
Linux Administration skills
English fluency is required, other languages are beneficial

Life at Aevi

Being part of Aevi? It’s diving into a space where flexibility, honesty, development, and support are the essentials of our work environment, and we live for a “work smarter, not harder” mindset. At Aevi, we celebrate diversity and inclusivity, firmly believing that our strength lies in our individuality. Our commitment to a better working culture is reflected in our respect and appreciation for each team member, cheering on everyone to just be themselves at work and outside.            

What's in it for you?  

- Be part of a dynamic, fun-loving team that values teamwork and flexibility.

- Benefit from our unlimited vacation policy, so you can take a breather whenever you want and need it.

- Quickly become a key player of our motivated, energetic, and global team.

- Thrive in a culture that lets your unique work style shine.

- Explore various growth opportunities and level up your career with us.

Who are Aevi:

Our mission is to build a more open world, where anyone, anywhere, can take or make any kind of payment.

Our cloud-based platform lets payments and transaction data flow across all channels and consumer touchpoints. By connecting digital and in-person interfaces, we are committed to creating the best possible customer experience at the point-of-interaction. Today, we operate across Europe, Australia, and the US with offices in London, Prague, and Paderborn.

Our Vision and Support:

We are setting payments free!

Supported by visionary shareholders in the industry like Mastercard and HPE Growth Capital, we stand at the forefront of payment innovation, surrounded by like-minded partners who share our vision for a seamless payment future.

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AEVI

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Operational Technical Support Engineer