Customer Success Manager

Overview

At Addition Wealth, were on a mission to redefine financial health by making personalized financial expertise inclusive and accessible to everyone. Through innovative technology and meaningful partnerships with leading companies and financial institutions, we empower individuals with robust digital tools, a comprehensive knowledge center, and access to top financial professionals to confidently navigate lifes financial decisions. Our work not only reduces stress and improves productivity but transforms how people think about and manage their money.

Were not just another financial wellness platform. We are pioneering a revolution in how individuals make financial decisionsleveraging technology to create seamless, impactful, and life-changing experiences. At Addition Wealth, youll have the opportunity to solve complex challenges, push the boundaries of whats possible, and create tools that truly make a difference.

Our impact has been recognized globally. Backed by top fintech VCs including Barclays, Anthemis, and Nyca, Addition Wealth has been named one of Business Insiders 54 Promising Fintech Companies to Watch, honored with UBS Female Founder Award 2023, and selected as a World Economic Forum Top Innovator. Weve also been featured in Bloomberg, TechCrunch, Insider, Forbes, and other leading publications. Together, were building something extraordinaryand were just getting started.

About the Role

Addition Wealth is looking for a Client Success Manager to help us grow and scale our benefits business. If you enjoy managing key client relationships, streamlining and improving on operational processes, working with end users to understand key needs and pain points, and driving exceptional business results, we’d love to hear from you. You will succeed if you are customer-focused, scrappy, strategic, data-driven, highly organized, detail-oriented, and willing to dive into challenges of all shapes and sizes.

Were looking for the following:

You have 4+ years of experience in client-facing roles such as account management, customer success, consulting, or business operations — with a strong track record of using data and strategic thinking to drive results
At least 2+ years prior experience or domain expertise in the fintech, financial services, technology, benefits, or HR tech spaces.
A generalist who is smart, flexible, and a fast learner
Comfortable working in a fast-paced environment that will require you to manage competing priorities and deadlines, pivot quickly, and build new processes as the company scales
An analytical and structured thinker with strong written and verbal communication skills
A clear communicator who is not afraid to speak their mind with strong interpersonal skills
Open to 30% travel to client sites
Ideally based in the Eastern or Central U.S. time zones
Nice to have: Previous tenure at an early-stage/startup company

What youll work on:

Customer Success & Onboarding: Managing key customer relationships, you’ll be the key point of contact for many of our employer partners and users.
Customer Support: You’ll interact directly with end users. This means you'll be at the heart of it all - hearing valuable feedback from customers and end users.
Build operational tests and processes for the first time. We are still early - this means you will be iterating on existing processes and building new one

What youll get:

Opportunity to partner directly with the Founding Team of an early stage company
High Impact - Ability to drive real impact and have ownership over your work
Flexibility - We are a fully remote and distributed company. This means you can work from wherever you want! However, ability to work EST or CST hours is preferred.
Endless growth - We care about your professional and personal growth. Stretch into areas that interest you and grow with the company as we scale
Mission Driven - You’ll see the product of your work – directly improving the financial health of thousands of people in the US through access to high quality financial expertise

We also offer great benefits & perks including:

Competitive salary: We know it’s a competitive market out there, and we offer competitive salaries to our employees
401(k) & Employer Match: As a financial health company, we want you to maximize your personal finances. This starts with great retirement savings plans and a match to help you meet your goals.
Work from anywhere: We're remote first with a home base in NY. WFH or cowork with nearby teammates - it’s up to you.
Health insurance & wellness benefits: Flexible healthcare options, including dental and vision, as well as healthcare FSA account.
Equity compensation: As an early stage and equity forward company, we have an employee friendly equity plan with outsized equity compared to big tech companies.
Generous parental leave: You shouldn't have to choose between work and your family. We recognize the importance of paid parental leave.
Unlimited vacation: We believe in sustainable hustle, not burnout. Unlimited vacation days with plenty of company holidays.
Company offsites: Team culture is core to our success. As a remote first company, we host regular team events and offsites to keep our team tight knit and fun!
Unlimited access to financial professionals: Need advice on your personal finances or taxes? Our Financial Pros are available to you, always.

Salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The salary range reflects the base salary only.

$90,000 - $120,000 a year

Compensation details: 90000-120000 Yearly Salary

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Addition

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Customer Success Manager