About 360insights

We welcome talent from all backgrounds and are committed to equal opportunity regardless of race, religion, ethnicity, age, disability, sexual orientation, or gender identity. Accommodations are available throughout the hiring process upon request. Learn more about our DEIB vision on our website.

We believe in “Experiences that create growth. Growth that creates experiences.” Through learning and development programs and mentorship, we provide the support, tools, and opportunities you need to grow and succeed as an Insighter.

All our job postings provide pay transparency. In addition to base salary we offer bonus, stock options and a wide range of benefits.

About the role

This role focuses on enterprise optimization—partnering with Operations, Finance, Client Services, Support, Sales Ops, and Technology to translate real-world problems into implementable solution designs. You’ll work with internal teams and outsourced vendors to move ideas from discovery to MVP to scaled rollout, with clear measures of impact.

This is an existing vacancy.

What you'll do

Supporting process improvement and automation opportunities

Take part in discovery sessions to understand current workflows and pain points
Observe how work is done and help document processes and issues
Support the identification and prioritisation of improvement opportunities using simple criteria (impact, effort, risk, time to value)
Learn where automation or AI can help (e.g. extraction, classification, summarisation, decision support) and where simpler workflows are more effective

Helping shape solutions and requirements

Help define clear problem statements, goals, and success measures
Assist with mapping current‑state and future‑state processes, including exceptions and human‑in‑the‑loop steps
Contribute to requirements, user stories, decision logic, data needs, and acceptance criteria
Learn common solution patterns such as workflow automation, system integrations, OCR/extraction, and rules‑based logic

Working with Technology, Product, and vendors

Support testing activities (UAT), rollout preparation, and post‑launch improvements
Help contribute to documentation (SOPs, runbooks, training materials)

Tracking value and supporting adoption

Help gather baseline data (time, volume, error rates) and track results after launch
Follow established privacy, security, and governance guidelines
Support training, job aids, office hours, and feedback collection to improve adoption

What you'll bring

2–4 years’ experience in business analysis, operations, process improvement, automation, or a related field (internships or co‑ops included)
Strong analytical skills and curiosity about how systems and processes work
Good data science skills
Ability to break down messy problems and describe them clearly
Comfort writing requirements and explaining ideas to both technical and non‑technical partners
Strong communication and collaboration skills

The pay range for this role is:
77,000 - 92,000 CAD per year(Toronto)

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360insights (Canada) Ltd.

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