The Laboratory Support Services Representative participates in all general office work under the supervision of a Laboratory Director or designee. Enters necessary patient data electronically to assure flow of laboratory work and transmission of laboratory data to designated areas of the hospital and outreach accounts. Answers phones, receives and assists visitors and outpatients; processes charge slips; and performs related clerical duties. The Support Services Representative is capable of performing problem-solving regarding appropriate specimen handling, delivery of specimens to the main laboratory for analysis, test order and specimen information entry in LIS, and performing incidental cleaning and supply duties. Greets patients, processes lab requisitions through a computerized data entry retrieval system, and provides computerized reports to physicians and nursing units. Duties are performed under the supervision of the Laboratory Supervisor/General Specialist, and Laboratory Site Director. Education/Experience: High School or equivalent with courses in typing, business systems and office procedures. Basic medical terminology preferred. Willing to learn phlebotomy. For Medical Assistant workstation, current CPR certification or completion of certification within six months of hire is required. Three to six months of related work experience preferred. For performance of the Medical Assistant workstation, MA certification must be maintained annually and MA must have graduated from an accredited school providing certification for Medical Assistant. Valid driver''s license, insurability, no ticket or moving violations previous 2 years. For performance of the Registration workstation: Familiarity with personal computers, keyboards, printers, copiers and fax machines is required. Basic medical terminology is required. Knowledge in health insurance with managed care requirements preferred. 1 year of business-related experience required.
PI7bacb7518289-37437-40610544
