About ASH
ASH Hotels manages a distinctive collection of boutique properties where every stay is designed to inspire connection and create memorable experiences. To us, a hotel is far more than a place to meet, dine, or restit's a vibrant setting where stories unfold, emotions come to life, and guests become part of something truly special.
Working with the building's brand new owners Deep Dive Hospitality in partnership with Witness Investment and Song United, we are looking for a Part Time Night Auditor to join the team at The Inn.
The Inn on Ferry Street comprises 33 distinctive guest rooms across a collection of restored Victorian homes and carriage houses, offering an intimate, heritage-rich experience in the heart of Detroit's cultural center.
Planned enhancements to the property will include a fine-dining restaurant and courtyard, the activation of flexible meeting spaces, art curation, curated micro retail, and expanded outdoor facilities. Completion of these upgrades is anticipated in late 2026.
About the role
Job description:
The Night Audit will be the main point of reference for all guests at The Inn On Ferry Street. Starting from before the actual arrival, a Night Auditor is the first contact guests have with the property, all the way through departure and follow-up after a stay. Duties include:
- Check-in and Check-out
- Room Assignments
- Coordination with Housekeeping and Maintenance for inventory management
- Guest Requests Handling
- Concierge
- Complain Handling
- Cashiering and Billing tasks and procedures
- Providing recommendations and guidance to guests
- Maintenance and promotion of good communication and report with management and team members
- Strict following of privacy and security rules regarding corporate and guest information
- Embodiment of property and company goals, purpose, culture and role in the community
A successful candidate applying to this position will have and display a friendly, courteous but unassuming behavior. The best Night Auditor will be the person who is able to discern the need for genuine and affable service and the importance of consistency, correctness and strategic business goals. A Night Auditor at The Inn On Ferry Street will be well compliant with culture, bureaucracy and workload requirements that may exist. A well performing Night Auditor is someone who has a spark of his/her own to contribute for the experience of guests and in interacting with the community, co-workers and the property.
Preferred Skills
- Must be able to read, write, speak, understand, communicate and interact in English through different channels, from in-person contact to e-mail and on the phone. The tone is positive and courteous, always genuine to provide service and assistance;
- Previous hotel front desk experience desirable and so is bilingualism;
- Work hours will spread over weekdays, weekends and holidays, which requires flexibility;
- Working knowledge of computers and IT systems is essential;
- Comfort in cash handling and credit card procedures;
- Must be able to lift up to 20 pounds regularly and up to 40 pounds on occasion. Must be able to stand, walk, and work on feet for extended periods of time. Requires grasping, writing, typing / keying, extended periods of standing, walking, repetitive motions, hearing, and visual acuity.
Job Type: Part Time
Expected days: Monday and Tuesday, but flexible
Ash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, Ash complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Ash expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. Improper interference with the ability of Ash employees to perform their job duties may result in discipline up to and including
discharge.
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